Merary Sanchez
Grand Prairie,TX
Summary
Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
TX & CA Partnership
Dallas, TX
05.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Talk with customers every day on the phone.
- Draw up contracts and send to clients
- Submit contracts to the tittle company
- Follow up with customers
- Follow up with title company to make sure all is clear to close
- Also, helping them stop the foreclosure before the auction date.
- Setting up clients with attorneys or paralegals.
Dispatcher
Siller Transport INC
Midlothian , TX
02.2022 - 04.2023
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Investigated and resolved customer and vendor issues to retain business.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Customer Service Specialist - Coordinator
Release Stress Investors
Dallas, TX
08.2017 - 01.2022
- Managed sales pipeline by actively following up with prospects and hot leads.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Generated lists for potential property buyers, compatible with budgets and needs.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Verified accuracy of documentation and fund disbursements for sales.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
- Built rapport with industry leaders through efficient and effective communication and industry expertise.
- Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks.
- Called or emailed lapsed clients to inquire about continuing needs.
Used Car Salesman
360 Smart Car
Arlington, TX
04.2016 - 07.2017
- Answered store and merchandise questions and led customers to wanted items.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Recommended merchandise to customers based on needs and preferences.
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
Public Safety Officer
Grand Prairie Police Department
Grand Prairie, TX
06.2014 - 08.2015
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Responded to complex public safety situations and supported restoration of order and safety.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Sketched crime scenes and accident scenes.
- Partnered with team members to implement service initiatives and achieve team objectives.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie 06.2014
Some College (No Degree) - Law Enforcement
Mountain View College
DallasSkills
- Personnel Monitoring
- Verbal and Written Communication
- Service Requests
- Resource Coordination
- Schedule Management
- Dispatch Recordkeeping
- Service Coordination
- Speech Clarity
- Customer File Maintenance
- Problem Assessment
- Effective Communications
- Calendar and Scheduling Software
- Team Work Scheduling
- Client Interaction
- Data Entry
- Good at taking in-coming or making out-going calls
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Support Specialist
TX & CA Partnership
05.2023 - Current
Dispatcher
Siller Transport INC
02.2022 - 04.2023
Customer Service Specialist - Coordinator
Release Stress Investors
08.2017 - 01.2022
Used Car Salesman
360 Smart Car
04.2016 - 07.2017
Public Safety Officer
Grand Prairie Police Department
06.2014 - 08.2015
High School Diploma -
South Grand Prairie High School
Some College (No Degree) - Law Enforcement
Mountain View College
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