Merbe Jagnas
8323 Dongan Ave 3F Elmhurst,NY
Summary
I excel in delivering top-notch housekeeping and customer service, enhancing client satisfaction through meticulous cleaning and empathetic issue resolution. My ability to foster teamwork and organize efficiently led to improved cleanliness and client loyalty, showcasing my commitment to excellence and strong interpersonal skills.
Overview
12
12
years of professional experience
Work History
Housekeeper
T. Genatt
New York, NY
05.2021 - Current
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Coordinated maintenance services as needed, liaising with vendors to schedule appointments promptly and efficiently.
Private Nanny
Danielle Ingerman
Philadelphia, PA
02.2019 - 06.2020
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Ride Attendant
Six Flags Great Adventure
New Jersey
04.2017 - 07.2017
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
Customer Service Representative
Philfund Inc
Cagayan De Pro City, Philippines
01.2013 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Hotel Management
Liceo De Cagayan University
CDO Philippines03-2017
Bachelor of Science - Business Administration And Management
Xavier University CDO
CDO Philippines03-2012
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Timeline
Housekeeper
T. Genatt
05.2021 - Current
Private Nanny
Danielle Ingerman
02.2019 - 06.2020
Ride Attendant
Six Flags Great Adventure
04.2017 - 07.2017
Customer Service Representative
Philfund Inc
01.2013 - 03.2017
No Degree - Hotel Management
Liceo De Cagayan University
Bachelor of Science - Business Administration And Management
Xavier University CDO