Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mercade Brewer

Mercade Brewer

Systems Engineer
Spokane,WA

Summary

Dedicated systems engineer hailing from a hybrid of a corporate and start up company environment. Spent the last 4.5 years aiding in the development and growth of a blockchain company funded by Providence. Starting from ground zero, I created a structural base of policies and procedures and proper ticketing systems based on Itil practices. Managed both internal and external HelpDesk systems. Created various documentation and managed platforms hosting these documents such as Sharepoint,Confluence, Notion, and internal/external platforms. Sourced all Apple and Windows hardware(s) while conducting management and security of all endpoints. Set security systems and managed incident response, security interviews/investigation, and near misses. Managed multiple projects streaming across multiple dev teams both internal an external. These projects varied between sunsetting environment(s), merging environment(s), end-point management, created support/solutions for applications and other SAAS products. Built out various automations to eliminate overhead costs and set goals/standards for the organization. Managed all software's, cost tracking, and ROI evaluations for the organization. This eliminated over $200,000 of costs impacts to the organization. I acted as a historian for the company and now ready for my next career development.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

System Engineer

Providence
Seattle, WA
03.2019 - 03.2023
  • Conducted security investigations, implemented policies managed security incidents, and cross-communications.
  • Supported multiple applications and platforms with multiple tiers of support, documentation, internal and external updates, and direct customer communications.
  • Provided client support on system operation and troubleshooting.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Work to improve the stability and security of the company cloud and on-premises networks.
  • Conduct root analysis, troubleshoot, identify technical issues, and execute viable solution(s).
  • Organized multi-system operating procedures to strengthen controls.
  • Resolved /escalated problem tickets to resolve user issues.
  • Diagnosed, troubleshot and resolved network/system problems for over 40 platforms.
  • Managed over 40 vendors and associated ROIs, contracts, evaluations, and cost management.
  • Installed system updates to address vulnerabilities and reduce
  • Implement and oversee various polices and procedures.
  • Conducted system analysis and implementation to maintain, improve, source, and determine the needs of technology and computer systems.
  • Manage life cycles of various platforms and systems.
  • Design and managed multiple Helpdesk's using ITIL practices.
  • Created and maintained automations and workflows.
  • Monitored and managed VPN(s) such as Global Protect, Panorama, and Palo Alto.
  • Manage, leverage and configure various enterprise systems to streamline patching, policy configurations, and profiles.
  • Managed Apple and Windows endpoints to address vulnerabilities and tie them under one domain. Used methods such as JAMF, Microsoft Sentinel, Bitdefender, and Azure Security.
  • Managed multiple Microsoft Enterprise accounts including SharePoint structures, Teams, OneDrive(s), Exchange, and end-user support.
  • Manage Projects, Migration(s), and system consolidation(s).
  • Maintained multiple Azure tenants including app registrations, automation, security groups, and all identity access management.

Project Engineer

Skanska
Seattle, WA
10.2017 - 03.2019
  • Determined and scheduled priorities as required to progress engineering work.
  • Maintained all IAM for both internal and external stakeholders.
  • Managed and piloted software(s) such as Procore.
  • Maintained endpoint hardware(s) and endpoints.
  • Conducted walkthrough to ensure safety procedures.
  • Managed and directed construction operations at project sites.
  • Managed RFIS and structures of various cloud areas such as Sharepoint.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Identified technical risks within managed projects.
  • Reviewed progress controls for project quality assurance.
  • Assessed impact of modification requests for ongoing projects.
  • Assisted with cost proposal development and customer presentations.
  • Delivered concise instructions to technical team to maintain quality control.
  • Evaluated change order requests in response to out-of-scope work activities.
  • Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
  • Provided technical direction of system development methodologies to improve technical performance.
  • Delivered regular compliance reports to drive process improvement and corrective measures.
  • Analyzed system development efforts using potential ROI and associated liability figures.
  • Maintained records for each project and engineering discipline.
  • Monitored metrics during project execution to maintain compliance with planned costs.
  • Developed and maintained relationships between internal and external stakeholders.
  • Performed constructability reviews of construction bid documents for coordination purposes.

PSOP Logistics Administrator

Microsoft
Redmond, WA
10.2016 - 10.2017
  • Prioritized projects, effectively meeting critical deadlines.
  • Performed specialized tasks to support the successful completion of projects and events.
  • Served as liaison with technical support staff to facilitate equipment maintenance and repairs.
  • Coordinated and managed services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security.
  • Managed onboarding and termination procedures.
  • Managed various platforms such as Sharepoint, Exchange, IAM, Outlook, and Teams.
  • Managed security incidents and near misses.
  • Balanced over 100 schedules and conference rooms.
  • Conducted internal analysis and cross-metrics to create strategies and baseline goals.
  • Created and maintained comprehensive training for administrative support staff.
  • Managed data entry of various platforms.
  • Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
  • Managed functional areas of logistics.
  • Advised logistics management and structures for staffing levels to maintain adequate numbers.
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Conducted audits to improve office logistics practices and procedures.
  • Tracked assets disposal and determined best interest(s) to upgrade hardware inventory.
  • Organized training operations and procedures.

Education

Associate of Science - Neuroscience And Cell Biology

Spokane Community College
Spokane, WA
08.2012 - 06.2014

Skills

Risk management

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Certification

Cloud Security

Timeline

Azure AD

09-2022

Cloud Security

10-2021

Identity Access Management

09-2021

Cloud Concepts - Principles of Cloud Computing

04-2020

System Engineer

Providence
03.2019 - 03.2023

Project Engineer

Skanska
10.2017 - 03.2019

PSOP Logistics Administrator

Microsoft
10.2016 - 10.2017

Associate of Science - Neuroscience And Cell Biology

Spokane Community College
08.2012 - 06.2014

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Mercade BrewerSystems Engineer