Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercadez Adams

Colorado Springs,CO

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Appointment Scheduler

Carenet Healthcare
Remote
03.2021 - 08.2022
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Performed follow up calls to confirm scheduled appointments.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Coordinated with other departments within the practice to ensure timely patient care.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Entered information into system to update status reports.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Work From Home Chat Agent

Kelly Connect/Apple
Remote
04.2018 - 09.2019
  • Developed an understanding of customers' needs by asking probing questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Corresponded with more than 3 customers at a time, effectively building outstanding skills in writing while chatting.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Promoted available products and services to customers during service, account management and order chats.
  • Track time frames between each customer while assisting them.

Call Center Billing Agent

CHARTER COMMUNICATIONS/SPECTRUM
Colorado Springs, CO
10.2017 - 04.2018
  • Quickly analyze and understand customer needs by using computer based software properly to service customer needs at time of call.
  • Respond with empathy to customers needs, concerns, and complaints while providing customer service.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Developed strategies to improve the overall efficiency of the billing process.
  • Developed strong professional rapport with vendors and clients.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.

Education

Diploma -

Sierra High School
05.2007

Some College Credits -

Strayer University

Skills

  • Scheduling Appointments
  • Enrollment
  • Communication Skills
  • Caregiving
  • Computer/Technical Literacy
  • Adaptability/Managing Multiple Priorities
  • Leadership
  • Management Skills
  • Teamwork
  • The ability to work under pressure
  • Microsoft Excel
  • Time management
  • Problem solving
  • Filing
  • Data Entry
  • Compliance
  • Chart Updating
  • Call Screening
  • Patient Flow Management
  • Insurance Verification
  • Production Schedules
  • Patient Registration
  • Patient Scheduling
  • Recordkeeping Proficiency

Timeline

Appointment Scheduler

Carenet Healthcare
03.2021 - 08.2022

Work From Home Chat Agent

Kelly Connect/Apple
04.2018 - 09.2019

Call Center Billing Agent

CHARTER COMMUNICATIONS/SPECTRUM
10.2017 - 04.2018

Diploma -

Sierra High School

Some College Credits -

Strayer University

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Mercadez Adams