Mercadies Brown
Muskegon,MI
Summary
Responsible and dependable employee highly trainable for any position. Skilled with verbal and written communication while working in a team based environment to improve business function.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Harris Hospitality
10.2023 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success.
- Maintained business cleanliness throughout the day to create a welcoming environment for customers and employees.
- Oversaw cash exchange records between servers and business to prevent any discrepancies.
- Balanced tip-out bag and business bank for accounting purposes.
Hostess/Server
Harris Hospitality
05.2022 - 10.2023
- Greeted customers with a warm demeanor and was a friendly presence throughout their meal.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service practices and restaurant policies.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers and food runners by keeping dining area clean and ready for every guest.
Panera Bread Cashier
Panera Bread
02.2022 - 06.2022
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer at the end of each shift.
- Welcomed customers and helped determine their orders.
- Restocked and organized baked goods in front display case.
Journeys Sales Associate
Journeys
08.2021 - 02.2022
- Organized shoe displays to maintain store visual appeal, promoted merchandise, and engaged with customers.
- Manged exchanges, returns and refunds per Journeys guidelines.
- Maintained calm and professional demeanor in high stress situations.
- Tagged and prepared merchandise for display to drive sales.
- Rotated stock and restocked shelves to allow the stock room to be easily navigated.
TJ Maxx Sales Associate
TJ Maxx
11.2020 - 03.2021
- Organized merchandise to increase visual appeal and promote season specific products and sales.
- Managed returns, exchanges and refunds.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked product availability in the system.
- Accurately processed transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High school diploma -
Fruitport High School
Fruitport, MI06.2022
Skills
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Team Management
- Customer Service
- Drawer balancing
- Cleanliness standards
- Order Accuracy
- Cleaning and sanitizing
Certification
Driver's License
Personal Information
Starting college classes fall 2024
Timeline
Shift Manager/Key Holder
Harris Hospitality
10.2023 - Current
Hostess/Server
Harris Hospitality
05.2022 - 10.2023
Panera Bread Cashier
Panera Bread
02.2022 - 06.2022
Journeys Sales Associate
Journeys
08.2021 - 02.2022
TJ Maxx Sales Associate
TJ Maxx
11.2020 - 03.2021
High school diploma -
Fruitport High School
Driver's License
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