Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Mercadies Chavez

Mercadies Chavez

Blue Springs,MO

Summary

With nearly five years of experience in customer service, I have developed a strong ability to create memorable and enjoyable guest experiences while fostering a warm, welcoming environment. I consistently demonstrate professionalism, patience, and attentiveness in every customer interaction, ensuring each individual feels valued and heard. My experience has equipped me to thrive in fast-paced, high-pressure settings where efficiency and attention to detail are essential to maintaining high standards of service.

I take pride in my adaptability and positive attitude, which allow me to handle challenges with composure and contribute meaningfully to team success. Known for my collaborative spirit, I work well with diverse teams to support common goals and enhance the overall customer experience. My dedication to exceeding customer expectations and delivering consistent, high-quality service reflects both my passion for hospitality and my commitment to excellence.

Overview

4
4
years of professional experience

Work History

Bar Server

The District
08.2024 - Current
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
  • Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
  • Strengthened relationships with regular patrons through personalized interactions while maintaining professional boundaries.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Server

Minsky’s Pizza
01.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Champs Sports
09.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma -

Blue Springs High School
Blue Springs, MO

Criminal Justice

University of Central Missouri
Warrensburg, MO
05-2027

Skills

  • Efficient Multitasking: Proven ability to manage multiple responsibilities simultaneously while maintaining high performance and accuracy
  • Workplace Safety Compliance: Knowledgeable in adhering to safety protocols and promoting a secure work environment for all team members
  • Team Collaboration: Strong orientation toward teamwork, contributing positively to group dynamics and achieving shared goals
  • Exhibits Integrity, Responsibility, and a Results-Driven Mindset: Consistently upholds ethical standards, takes full ownership of their duties, and is committed to achieving high-quality outcomes
  • Exceptional Customer Service: Skilled in delivering high-quality service that ensures customer satisfaction and loyalty
  • Active Listening: Attentive and empathetic listener, able to fully understand and respond effectively to customer and team needs
  • Problem Solving: Adept at identifying issues quickly and implementing effective solutions under pressure
  • Interpersonal Relationship Building: Excellent at establishing rapport and trust with clients, colleagues, and stakeholders
  • Conflict Resolution: Trained in de-escalating tensions and mediating disputes to reach mutually beneficial outcomes
  • Complaint Management: Capable of addressing customer concerns with professionalism, tact, and promptness
  • Client Relations Expertise: Focused on fostering strong, service-oriented relationships with clients to support retention and growth

Accomplishments

I graduated with a cumulative GPA of 3.9 after taking multiple honors courses throughout my high school career as well as dual-credit classes.

Timeline

Bar Server

The District
08.2024 - Current

Server

Minsky’s Pizza
01.2022 - Current

Sales Associate

Champs Sports
09.2021 - 01.2022

High School Diploma -

Blue Springs High School

Criminal Justice

University of Central Missouri

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Mercadies Chavez