Mercadize Cruz
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
The Pines Nursing And Rehab
09.2017 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Appointment Scheduler
South Carolina Interpreting Services For The Deaf
07.2021 - 02.2022
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Sandwich Artist
SUBWAY®Restaurants
06.2013 - 09.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Education
No Degree - Nursing
Jamestown Community College
Jamestown, NYNo Degree - Funeral Services
American Academy McAllister Institute of Funeral Services
New York, NYHigh School Diploma -
Pioneer Central High School
Yorkshire, NY06.2015
Certificate - Medical Assisting
CAT Boces
West Valley, NY06.2015
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Alzheimer's and Dementia Care
- Bedside manner
- Safety Precautions
- Medical terminology knowledge
- Electronic Charting
- Patient-focused care
- Documenting behaviors
- Feeding Assistance
- End of life care
- Organizational abilities
- Transportation Coordination
- Funeral planning
- Restorative art
- Office Administration
- Grief counseling
- OSHA Regulations
- Body preparation
- Crematory maintenance
- Floral design
- Mortuary operations
- Empathetic
- Guest Interaction
- Data Entry
- Computer Skills
- Attention to Detail
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Effective Multitasking
Timeline
Appointment Scheduler
South Carolina Interpreting Services For The Deaf
07.2021 - 02.2022
Certified Nursing Assistant
The Pines Nursing And Rehab
09.2017 - Current
Sandwich Artist
SUBWAY®Restaurants
06.2013 - 09.2016
No Degree - Nursing
Jamestown Community College
No Degree - Funeral Services
American Academy McAllister Institute of Funeral Services
High School Diploma -
Pioneer Central High School
Certificate - Medical Assisting
CAT Boces