Summary
Overview
Work History
Education
Skills
Timeline
Manager

Mercede Forrest

Lexington Park,MD

Summary

Dynamic entrepreneur and founder of Mercedes Leigh Photography, with a proven ability to drive business growth, enhance brand visibility, and cultivate lasting client relationships. Skilled in operations management, customer service, and digital marketing, I have successfully expanded my photography business by delivering compelling visual narratives and exceptional service. Adept at problem-solving and strategic planning, I balance creativity with business acumen, ensuring sustainability and continued success in a competitive industry.

Overview

3
3
years of professional experience

Work History

Mercedes Leigh Photography

Self Employed Services
01.2025 - Current

Founded and successfully managing a thriving photography business, overseeing all aspects of operations, including marketing, client acquisition, scheduling, billing, and financial management.

Developed and executed business growth strategies, leading to increased clientele and brand recognition.

Cultivated strong networking and negotiation skills, collaborating with vendors, event planners, and clients to deliver high-quality photography services.

Strengthened problem-solving and decision-making abilities, ensuring smooth business operations and client satisfaction.

Captured and edited compelling images with a strong artistic vision, adapting to various client needs and fast-paced environments.

Demonstrated leadership and independence as an entrepreneur, balancing creative direction with administrative responsibilities.

Utilized social media and digital marketing to enhance brand visibility and engagement, growing an active customer base.

Managed business finances, budgeting, and pricing strategies to maintain profitability and sustainability.

EMS Volunteer

Ridge Volunteer Rescue Squad
01.2024 - Current

Assisted EMTs and drivers in pre-hospital assessments, treatments, and emergency response operations, ensuring timely and effective patient care.

Strengthened documentation skills by accurately recording patient conditions, treatment details, and operational logs, contributing to high-quality medical record-keeping.

Completed two EMT course modules, actively participating in training sessions, skill development workshops, and professional learning opportunities.

Supported patient care while maintaining organized, detailed records.

Manager

Collentro Horticultural Growers LLC.
03.2023 - Current

Led and motivated employees to ensure productivity, engagement, and a positive work environment.

Managed scheduling, shift obligations, and operational logistics, ensuring smooth daily workflow.

Oversaw sales tracking, percentages, and business statistics to support informed decision-making.

Developed and executed marketing strategies to enhance company visibility and customer engagement.

Provided plant knowledge and expert guidance to customers, contributing to high-quality service delivery.

Maintained a professional, organized, and safe workplace for employees and patrons.

Answered phones, scheduled appointments, and handled invoice payments, streamlining administrative tasks.

Strengthened customer satisfaction and dispute resolution through effective communication and problem-solving.

Barista

St.James Deli & Spirits
03.2022 - 01.2023

Prepare and serve high-quality coffee, espresso drinks, and specialty beverages, ensuring customer satisfaction.

Maintain a clean, organized, and professional workspace, following food safety and hygiene regulations.

Provide friendly and efficient customer service, handling orders, payments, and inquiries with a positive attitude.

Demonstrate strong multitasking abilities, managing a fast-paced environment while balancing customer requests and drink preparation.

Assist with inventory management, restocking supplies, and tracking usage to ensure efficient operations.

Education

Imagine Learning Excellence Academy (ILEA)
Home School

No Degree - Internship

Eucalyptus Rain Photography
Maryland

Skills

  • Friendly, positive attitude
  • Problem-solving
  • Customer service
  • Attention to detail
  • Dependable and responsible
  • Computer skills
  • Organization and time management
  • Calm under pressure

Timeline

Mercedes Leigh Photography

Self Employed Services
01.2025 - Current

EMS Volunteer

Ridge Volunteer Rescue Squad
01.2024 - Current

Manager

Collentro Horticultural Growers LLC.
03.2023 - Current

Barista

St.James Deli & Spirits
03.2022 - 01.2023

Imagine Learning Excellence Academy (ILEA)

No Degree - Internship

Eucalyptus Rain Photography
Mercede Forrest