Mercedes Adams
Mentor,OH
Summary
Attentive Veterinary Assistant passionate about promoting animal health and extending lives of pets. Dedicated and focused professional with 3 years of experience assisting veterinarians in examining animals to determine nature of illnesses or injuries. Comfortable restraining and holding animals for extended periods of time. Responsible and dedicated animal care professional with proven abilities in cleaning cages and managing supplies. Meets animal needs with compassion and love for every creatures. Offers excellent time management, multitasking and organizational skills.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant/Veterinary Receptionist
Animal Medical Center of Euclid
Euclid, OH
07.2021 - Current
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Responded promptly to emergency calls after hours.
Assistant General Manager
Pacific Bells
Willoughby, OH
12.2018 - 04.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw payroll preparation and administration for staff.
Education
High School Diploma -
Wickliffe High School
Wickliffe, OH05-2019
Skills
- Reception Area Maintenance
- Animal Safety
- Gowning and gloving procedures
- Pre-anesthetic preparation
- Animal restraint
- Client Communication
- Veterinary standards and procedures
Languages
English
Native/ Bilingual
Affiliations
- Book Club
- Family Events
- Photography
Timeline
Veterinary Assistant/Veterinary Receptionist
Animal Medical Center of Euclid
07.2021 - Current
Assistant General Manager
Pacific Bells
12.2018 - 04.2021
High School Diploma -
Wickliffe High School
Similar Profiles
Alyson MassiaAlyson Massia
Register Veterinary Technician at Dundas Euclid Animal HospitalRegister Veterinary Technician at Dundas Euclid Animal Hospital
India Taylor-ColemanIndia Taylor-Coleman
Volunteer at Euclid Animal ShelterVolunteer at Euclid Animal Shelter
Modesta DanielsModesta Daniels
Lead Endoscopy Technician at Euclid Endoscopy CenterLead Endoscopy Technician at Euclid Endoscopy Center