Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercedes Albrecht

Deltona

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Department of Health
01.2020 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a complete compression of Public Health Preparedness response and deployment responsibilities.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to schedule employees for Special Needs Sheltering duty.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Organized logistics and materials for Points of Dispensement operations during COVID19.
  • Organized logistics and materials for Special Needs Sheltering for Volusia County.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Supported team members, providing necessary documents and files for efficient decision-making processes.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Examined, categorized, and sorted incoming documents.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Operated office equipment to scan and copy documents.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Scheduling appointments, sending and accepting faxes, answering phone calls, customer service, filing and organizing patient files.
  • Assist the Central Florida Medical Disaster Coalition in yearly full-scale exercises as volunteer management, evaluator, and/or controller based off the needs of the Coalition.
  • Assist the Daytona International Airport during tri-annual full-scale exercises as a controller and/or evaluator.
  • Sat on planning committees for Volusia Recovery Alliance yearly narcan distribution walks. Participated in the yearly distribution walks.
  • Acted as Emergency Support Function 8 during natural and man-made disaster in Volusia County.
  • Setup, breakdown, and day-to-day operations of COVID-19 points of Dispensing during testing and vaccine efforts.

Senior Clerk

Department of Health
03.2017 - 01.2020
  • Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
  • Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
  • Improved office efficiency by streamlining filing systems and organizing essential documents.
  • Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Scheduling appointments, sending and accepting faxes, answering phone calls, customer service, filing and organizing patient files

Quality Assurance Analyst

Chili’s Bar and Grill
08.2010 - 03.2017
  • Customer service, answering multi-line phone, inputting orders into the computer, cashiering and inspecting prepared food for customer quality
  • Also organized and arranged large platters for many doctors’ offices and parties
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Monitored food quality and presentation to maintain high standards.
  • Verified proper portion sizes to consistently attain high food quality standards.

Daycare Teacher (6wks-5yrs)

Hyer Street Skool
03.2014 - 09.2016
  • Customer service to parents, changing diapers, giving bottles, answering the phone, assisting the children in my care, laundry and dishes
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
  • Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
  • Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
  • Established positive relationships with students and families.
  • Organized and supervised large and small group activities.
  • Incorporated music, art and literature into curriculum.

Daycare Assistant Teacher

Victory Christian Academy
02.2010 - 07.2010
  • Customer service to parents, changing diapers, giving bottles, assisting co-workers and attending to the needs of young children
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Vacation Sales Representative

E Tour and Travel
03.2009 - 01.2010
  • Customer service, taking inbound calls on a multi-line phone, assisting callers with vacation packages and accepting personal information over the phone
  • Ensured compliance with company policies as well as local, state, and federal regulations pertaining to travel sales.
  • Enhanced team performance through active participation in training sessions and sharing best practices with peers.
  • Demonstrated adaptability by quickly learning new systems and software required for efficient job performance.
  • Expanded clientele base by proactively seeking referrals from satisfied customers and generating new leads.
  • Utilized strong product knowledge to upsell additional services such as excursions, travel insurance, or upgrades for an enhanced vacation experience.
  • Developed expertise in various travel destinations, enabling personalized recommendations based on client preferences and interests.
  • Managed time efficiently to prioritize tasks, meet deadlines, and maintain a consistent level of productivity throughout the workday.
  • Resolved customer issues promptly, demonstrating empathy and professionalism while working towards mutually beneficial solutions.
  • Boosted customer satisfaction by providing exceptional service and addressing vacation inquiries.
  • Contributed to team success by supporting colleagues during peak periods or covering shifts when necessary.
  • Increased sales conversions by effectively presenting vacation packages tailored to client needs.
  • Stayed current on industry trends to remain competitive in the marketplace and provide up-to-date information for clients'' benefit.
  • Built lasting relationships with clients through attentive service, leading to repeat business and long-term loyalty.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Filing Clerk

Dr. Raj Amileneni
07.2008 - 03.2009
  • Scheduling appointments, sending and accepting faxes, answering phone calls, customer service, filing and organizing patient files
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Supported team members, providing necessary documents and files for efficient decision-making processes.
  • Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed for meetings or presentations.
  • Oversaw file room operations for 5 employees and streamlined workflows to promote quicker turnaround.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Examined, categorized, and sorted incoming documents.
  • Monitored and updated filing systems to meet organization standards.
  • Compiled and inventoried documents for archival.
  • Created and printed labels for well-organized filing.
  • Added and updated records with current materials.
  • Retrieved file information and made copies for authorized users.
  • Operated office equipment to scan and copy documents.
  • Followed security protocols to protect sensitive and proprietary information.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Compiled, sorted and filed high volume of documents.

Cashier

Kohls
11.2007 - 06.2008
  • Cashiering, answering a multi-line phone, customer service, restocking and folding clothes
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved efficiency, organized checkout area for optimal workflow.

Education

D.C.F. Childcare mandated hours -

d.c.f certified program
11.2015

C.N.A. Certifcate - Nursing, Certified Nursing Assistant

daytona state college
11.2009

High School diploma -

sunland baptist academy
06.2007

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Appointment scheduling
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Records management
  • Professional and mature
  • Calendar management
  • Filing and data archiving
  • Documentation and reporting
  • Mail handling
  • Microsoft PowerPoint
  • Spreadsheets
  • Multi-line phone systems
  • Event coordination
  • Confidential document control
  • Meeting planning
  • Meeting arrangements
  • Letter preparation

Certification

FEMA ICS 100: Introduction to incident command system


FEMA ICS 200: Basic Incident Command System for Initial Response


FEMA ICS 700: Introduction to the National Incident Management System


FEMA ICS 800: Introduction to National Response Framework


G-300 post 2019: Intermediate Incident Command System for Expanding Incidents


G-400 post 2019: Advanced Incident Command System Command & General Staff: Complex Incidents


L-967 NIMS ICS All-Hazards Logistics Section Chief


MGT319: Point of Dispensing, Planning and Response


L954 : All Hazards Position Specific Safety Officer


L958: All Hazards Position Specific Operations Section Chief

Timeline

Administrative Assistant

Department of Health
01.2020 - Current

Senior Clerk

Department of Health
03.2017 - 01.2020

Daycare Teacher (6wks-5yrs)

Hyer Street Skool
03.2014 - 09.2016

Quality Assurance Analyst

Chili’s Bar and Grill
08.2010 - 03.2017

Daycare Assistant Teacher

Victory Christian Academy
02.2010 - 07.2010

Vacation Sales Representative

E Tour and Travel
03.2009 - 01.2010

Filing Clerk

Dr. Raj Amileneni
07.2008 - 03.2009

Cashier

Kohls
11.2007 - 06.2008

D.C.F. Childcare mandated hours -

d.c.f certified program

C.N.A. Certifcate - Nursing, Certified Nursing Assistant

daytona state college

High School diploma -

sunland baptist academy

Similar Profiles

CREATE PROFILE
Mercedes Albrecht