Mercedes Alicea

• Coordinated transportation schedules to optimize delivery efficiency and reduce delays.
• Developed and maintained relationships with carriers to ensure compliance with service standards.
• Implemented tracking systems for shipments, enhancing visibility and accountability in logistics operations.
• Analyzed transportation costs and identified opportunities for cost reduction through strategic vendor negotiations.
• Oversaw documentation processes to ensure accuracy and adherence to regulatory requirements.
• Trained staff on best practices in transportation management and safety protocols, fostering a culture of continuous improvement.
• Collaborated with cross-functional teams to resolve transportation-related issues and streamline operations.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Tracked shipments from dispatch through delivery to verify timely arrival.
• Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
• Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
• Led shipment scheduling and routing with carriers, enabling reliable customer updates.
• Built and maintained strong partner relationships for smooth, cost-effective logistics.
• Implemented tracking and tracing software to improve shipment monitoring
• Negotiated contracts with carriers to secure optimized rates.
• Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
• Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.

• Developed and implemented age-appropriate curriculum, fostering cognitive and social development in children.
• Supervised classroom activities, ensuring a safe and engaging learning environment for all students.
• Mentored and trained new teachers, promoting best practices in early childhood education.
• Collaborated with parents to discuss children's progress and address individual needs effectively.
• Coordinated daily schedules and activities, optimizing time management within the classroom setting.
• Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
• Maintained patience and level-headedness in diverse situations to support student development and personal growth.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.

• Managed guest check-ins and check-outs efficiently to enhance customer experience.
• Coordinated room assignments while ensuring accuracy in system updates and availability.
• Responded to guest inquiries and resolved complaints promptly to maintain satisfaction.
• Implemented effective communication with housekeeping and maintenance teams for seamless operations.
• This was a Seasonal Job .

• Managed patient scheduling and appointment confirmations to optimize clinic flow.
• Processed patient registrations and insurance verifications with accuracy and efficiency.
• Coordinated communication between patients and healthcare providers, ensuring timely information exchange.
• Maintained electronic health records, ensuring compliance with HIPAA regulations and data integrity.

• Developed comprehensive knowledge of health insurance products and services.
• Assisted clients in understanding policy options and coverage details.
• Conducted needs assessments to recommend suitable insurance plans.
• Processed applications and managed documentation for new policies.
• This job ended because I had to take care of my Mother Full Time.

Recruiter for new Students, General Office Work

Customer Service and General Retail work, accounting and HR responsabilities