Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Anderson

Greenwood,AR

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.

Overview

7
7
years of professional experience

Work History

Client Care Team Lead

Ascend Learning
09.2022 - Current
  • Make product recommendations or services to customers based on their needs and preferences.
  • Developed training material to assist team in product knowledge and navigation
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.


Customer Support Manager

Swift River Online Learning
04.2020 - 09.2022
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Collaborated with cross-functional teams to address recurring customer issues and improve overall product quality.
  • Assisted in designing new product features based on customers needs and preferences
  • Collect and report data on monthly trending topics we receive via emails and calls

Customer Service Agent

Determent Of Finance And Administration Arkansas
05.2018 - 04.2020

Store Manager

Cato Fashions
02.2017 - 10.2017
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

BBA - Digital Marketing, Small Business Administration

University of Arkansas-Fort Smith
Fort Smith, AR

Skills

  • Creative thinking
  • Product management
  • Task prioritization
  • Quality assurance
  • Adaptability
  • Customer focus
  • Goal setting
  • Problem solving
  • Relationship building
  • Market research

Timeline

Client Care Team Lead

Ascend Learning
09.2022 - Current

Customer Support Manager

Swift River Online Learning
04.2020 - 09.2022

Customer Service Agent

Determent Of Finance And Administration Arkansas
05.2018 - 04.2020

Store Manager

Cato Fashions
02.2017 - 10.2017

BBA - Digital Marketing, Small Business Administration

University of Arkansas-Fort Smith

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Mercedes Anderson