Summary
Work History
Education
Skills
Timeline
Generic

Mercedes Arballo

Southlake,Tx

Summary

Accomplished Hairstylist with 15+ years of expertise in hair styling , makeup application, and skin therapies. Proven success in cultivating lasting client relationships through the delivery of personalized services that exceed expectations. A strong foundation in design creativity and detail orientation drives exceptional results in customer experience and satisfaction.

Work History

Personal Assistant

John Wittman
Southlake, TX
08.2023 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
  • Participated in care coordination conferences and staff meetings to improve skills set.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Developed processes for efficient workflow within the departmental structure.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Organized work projects around client's house.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Conducted research on various topics to assist in decision-making and project planning.
  • Handled confidential documents and communications with discretion, safeguarding sensitive information.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Provided personal support to the executive, including errand running and personal shopping.
  • Acted as the liaison between the executive and clients, maintaining strong professional relationships.

Cosmetologist

Thairipie Salon
Southlake, TX
08.2021 - 08.2025
  • Educated clients on proper home hair care maintenance techniques.
  • Trained new staff members on salon policies and procedures.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Responded to customer inquiries by phone, email, and in person.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Upsold various treatments or packages when appropriate.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Ensured proper sanitation practices were followed at all times.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.

Education

Associate of Arts - Cosmetology

Ogle School
TX
01-2005

Skills

  • Cosmetology
  • Relationship building
  • Salon management
  • Customer consultation
  • Active listening
  • Issue resolution
  • Client loyalty building
  • Trend awareness
  • Decision-making
  • Beauty trend advising
  • Investment product sales
  • Professionalism and ethics
  • Friendly communication
  • Client education
  • Hair assessments
  • Anatomy
  • Psychology
  • Time management expertise
  • Project planning
  • Discretion and confidentiality
  • Scheduling
  • Strong problem solver
  • Research and analysis capabilities
  • Household oversight
  • Child management
  • Exceptional organization

Timeline

Personal Assistant

John Wittman
08.2023 - Current

Cosmetologist

Thairipie Salon
08.2021 - 08.2025

Associate of Arts - Cosmetology

Ogle School
Mercedes Arballo