Mercedes Astorga
Happy Valley,USA
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
8
8
years of professional experience
Work History
TSA Officer
DHS-TSA
Portland, Oregon
02.2025 - Current
- Operating x-ray and body-scanning equipment.
- Implemented process improvements to streamline passenger screening, enhancing efficiency and reducing wait times for passengers.
- Communicated screening processes and requirements to passengers, ensuring understanding and compliance with security protocols.
- Ensured passenger safety by monitoring for prohibited items and potential security threats.
- Inspected checked baggage for prohibited items and security threats, contributing to overall airport security and passenger safety.
Customer Service Cashier
Ross
11.2023 - 02.2025
- Resolved customer complaints to boost satisfaction and service quality.
- Returns on item that were purchased.
- Recorded theft incidents to support loss prevention strategies.
- Restocked sales floor with new products from stockroom
Educational Specialist Assistant Title 1
Prescott Elementary School
08.2023 - 02.2025
- Instruct students in groups or individually. Assist the teachers in monitoring and documenting the progress of students in reaching their goals and objectives on each student’s individualized education program.
- Monitored student progress in reading and math, documenting data for individual assessments.
- Assisted teachers and parents in implementing lesson plans and developing students' daily living and behavior skills.
- Supported teacher during behavioral incidents by escorting students for intervention and ensuring a conducive learning environment.
Teacher
Champions Before and After School Program
06.2021 - 08.2023
- Prepared classroom and completed curriculum to ensure effective teaching at end of school day.
- Improved parent engagement by effectively sharing information and addressing inquiries.
- Escorted students from K-5th grades to parents at dismissal, ensuring safe and timely transitions.
Housekeeping
Hotel Rose
05.2018 - 06.2021
- Addressed guest inquiries and resolved issues, ensuring high standards of room cleanliness.
- Checked rooms for cleanliness, preparing them for timely guest arrivals.
- Managed linen and chemical supplies, stocked cart for daily tasks, and organized cleaning schedule for efficiency.
Education
High School Diploma -
Tonueg Point Job Corps Center
01-2005
Nursing trade -
Tonueg Point Job Corps Center
01-2005
Skills
- X-ray screening
- Security monitoring
- Baggage screening
- Data entry
- Customer service
- Conflict resolution
- Strong attention to detail
- Teamwork
- Lesson planning
- Teaching
- Tutoring
- Creative student engagement
- Motivating students
- Child supervision
Timeline
TSA Officer
DHS-TSA
02.2025 - Current
Customer Service Cashier
Ross
11.2023 - 02.2025
Educational Specialist Assistant Title 1
Prescott Elementary School
08.2023 - 02.2025
Teacher
Champions Before and After School Program
06.2021 - 08.2023
Housekeeping
Hotel Rose
05.2018 - 06.2021
High School Diploma -
Tonueg Point Job Corps Center
Nursing trade -
Tonueg Point Job Corps Center