Mercedes Austin
Dorchester,MA
Summary
Dynamic professional with extensive experience as a Salon Manager at M and Co. Hair Salon, excelling in team leadership and customer satisfaction. Proven ability in training staff and enhancing service quality, complemented by strong organizational skills and a commitment to fostering positive relationships. Adept at problem-solving and implementing effective operational strategies.
Childcare professional recognized for creating positive and engaging environment for children. Proven success in coordinating activities and managing child safety while fostering collaborative atmosphere. Known for adaptability and strong interpersonal skills that facilitate effective teamwork.
Overview
14
14
years of professional experience
Work History
Before and After School Care Assistant
Saint John Paul II, Catholic Academy
09.2025 - Current
- Supervised children during before and after school activities, ensuring a safe environment.
- Assisted in planning and implementing engaging educational programs tailored to children's interests.
- Facilitated smooth transitions between school and care activities, promoting positive interactions among children.
- Monitored children's behavior, providing guidance and support to foster social skills development.
- Collaborated with parents and teachers to address individual student needs and concerns effectively.
Salon Manager
M and Co. Hair Salon
05.2015 - 09.2025
- Led daily salon operations, ensuring optimal staff performance and customer satisfaction.
- Developed and implemented training programs for new stylists, enhancing service quality and team cohesion.
- Managed inventory control processes, optimizing product availability and reducing waste.
- Oversaw scheduling systems, improving appointment management and maximizing stylist utilization.
- Analyzed customer feedback to identify areas for improvement, driving service enhancements across the salon.
- Mentored junior staff in technical skills and customer service practices, fostering professional growth within the team.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Personal Support Worker
Home Health Services
01.2012 - 05.2015
- Assisted clients with daily living activities, ensuring safety and comfort.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with healthcare teams and families.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented strategies to enhance client mobility and independence during activities.
- Fostered positive relationships with clients, enhancing emotional well-being through companionship.
- Evaluated care delivery processes to identify areas for improvement and increase efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
Education
Cosmetology License - Cosmetology
La Newton School of Beauty Culture
Dorchester, MA10-1997
High School Diploma -
Randolph High School
Randolph, MA09-1995
Skills
- Meal coordination
- Activities planning
- Records management
- Health and safety
- Early childhood education
- Activity planning
- CPR training
- Infant care
- Early childhood development
- Special needs care
- Social development
- Nutrition planning
- Curriculum planning
- Child development
- Cleaning and sanitizing
- Classroom instruction
- Lesson planning
- Activities leadership
- Care planning
- Classroom organization
- Early education
- Pupil supervision
- Child assessment
- Problem-solving
- Time management
- Coordination and teamwork
- Goal setting
- Punctual and reliable
- Child supervision
- Friendly and respectful
- Educational support
- Team leader
- Food preparation and service
- Decision-making
- Planning and leading activities
- Documentation and reporting
- Child safety
- Youth mentoring
- Conflict resolution
- Recreational activities
- Recordkeeping requirements
- Child nutrition
- Dietary requirements
- Infection control policies
- Staff supervision
- Microsoft office
- Social and emotional development
- Staff scheduling
- Event planning
- Team Training
- Crisis management
- Teamwork
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Relationship building
- Housekeeping
- Safety awareness
- Verbal and written communication
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Full Professional
Timeline
Before and After School Care Assistant
Saint John Paul II, Catholic Academy
09.2025 - Current
Salon Manager
M and Co. Hair Salon
05.2015 - 09.2025
Personal Support Worker
Home Health Services
01.2012 - 05.2015
Cosmetology License - Cosmetology
La Newton School of Beauty Culture
High School Diploma -
Randolph High School