Mercedes Bachicha
Trinidad,CO
Summary
Developed critical management and operational skills in fast-paced food service environment, now seeking to transition into a new field. Demonstrates expertise in team leadership and operational efficiency, ensuring top-notch service and compliance with industry standards. Driven to leverage these transferrable skills to create positive impacts in new professional setting.
Personable and driven with passion for excellence in food service management. Committed to driving operational efficiency and ensuring high-quality dining experience.
Overview
4
4
years of professional experience
Work History
Food Manager
Club 14
Trinidad, CO
01.2023 - 11.2024
- Managed daily food service operations to ensure quality and efficiency.
- Trained staff on food safety standards and operational procedures.
- Developed menus in compliance with dietary guidelines and customer preferences.
- Monitored inventory levels to maintain optimal stock for kitchen operations.
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Manager's Assistant
Cricket Wireless
Trinidad, CO
10.2021 - 09.2023
- Coordinated daily schedules and meetings for management, ensuring optimal time management and efficiency.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Leader
McDonald's
Trinidad, CO
02.2021 - 12.2022
- Supervised daily operations to ensure compliance with quality standards and company policies.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize staff coverage during peak hours and reduce wait times.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed training program for new employees, speeding up their integration into team.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
High School Diploma -
Goal Academy
Trinidad, COSkills
- Ordering and purchasing
- Sanitation standards
- Staff leadership
- Food presentation
- Food safety compliance
- Team development
- Workflow coordination
- Safe food-handling standards
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Team collaboration
- Team leadership
- Active listening
- Money handling
- Decision-making
- Cash handling
- Food preparation
- Calm and pleasant demeanor
- Work Planning and Prioritization
- Self motivation
- Nutritional knowledge
- Goal setting
- Quality control
- Professionalism
- Staff training
- Adaptability
Timeline
Food Manager
Club 14
01.2023 - 11.2024
Manager's Assistant
Cricket Wireless
10.2021 - 09.2023
Shift Leader
McDonald's
02.2021 - 12.2022
High School Diploma -
Goal Academy