Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercedes Bell

Oklahoma City,OK

Summary

Patient Technical Service Representative with 1 year providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Service Representative II

Costco Travel
06.2022 - Current
  • Enhanced customer satisfaction by providing timely and effective technical support to clients.
  • Resolved complex technical issues for improved system performance and user experience.
  • Assisted in product development by identifying and addressing recurring customer concerns.
  • Streamlined communication between the technical team and clients, ensuring seamless service delivery.

Reservation Sales Agent

Costco Travel
02.2022 - 06.2022
  • Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
  • Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
  • Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
  • Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.

Member Service Representative

Costco
06.2021 - 02.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Sales Associate

Dillard's
10.2020 - 01.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Assistant Manager

BCBGMAXAZRIA
07.2016 - 09.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Bachelor of Science - Information Technology

University of Maryland - University College
Hyattsville, MD
12.2024

Skills

  • Technical Support
  • Change Policy Analysis
  • Remote Diagnosis
  • Performance Analysis

Certification

Google IT Support Professional Certificate - November 2023


Timeline

Technical Service Representative II

Costco Travel
06.2022 - Current

Reservation Sales Agent

Costco Travel
02.2022 - 06.2022

Member Service Representative

Costco
06.2021 - 02.2022

Sales Associate

Dillard's
10.2020 - 01.2022

Assistant Manager

BCBGMAXAZRIA
07.2016 - 09.2020

Bachelor of Science - Information Technology

University of Maryland - University College

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Mercedes Bell