Mercedes Bell
Springfield,MO
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
FOH Manager, server, bartender, team lead
Arris Pizza
, Mo
12.2020 - Current
- Enforced health and safety regulations throughout the facility.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Implemented strategies to enhance guest experience and satisfaction.
- Trained new employees on service standards and operational procedures.
- Supervised front of house staff to ensure excellent customer service.
- Resolved guest complaints promptly and professionally to maintain satisfaction.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Provided support to servers when needed during busy periods or peak hours.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Responsible for ordering supplies necessary for front-of-house operations.
- Assisted with training new staff members on proper customer service techniques.
- Monitored dining room cleanliness and tidiness at all times.
Professional makeup and hair artist
Blu skies salon, Sublime Bridal Aesthetics
Springfield, MO
07.2015 - Current
- Designed custom hairstyles for bridal clients at a luxury salon.
- Consulted with clients to determine their desired looks and preferences.
- Executed advanced coloring techniques using high-quality products and tools.
- Maintained a clean and organized workstation for optimal efficiency.
- Mentored junior stylists on best practices and innovative styling methods.
- Collaborated with wedding planners to coordinate bridal party styling schedules.
- Built strong client relationships through exceptional customer service skills.
- Established positive relationships with customers through friendly interactions.
- Ensured client satisfaction by providing friendly customer service throughout the entire appointment process.
- Styled hair using blow dryers, curling irons, flat irons and hot rollers.
- Recommended products that would benefit their particular hair type or style needs.
- Managed multiple clients simultaneously while maintaining quality results.
- Trained new employees in styling techniques to ensure they met salon standards.
- Communicated effectively with other members of the beauty team to coordinate bookings efficiently.
- Assisted with inventory management by restocking supplies when needed.
- Recommended hair styles to compliment clients' facial features and coloring.
- Operated cash registers to receive payments from patrons.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Education
License - Cosmetologist
Paul Mitchell The School
Springfield, MO 01.2013 - 06.2014
Skills
- Staff supervision
- Inventory management
- Health and safety compliance
- Customer service excellence
- Employee training
- Operational efficiency
- Conflict resolution
- Scheduling coordination
- Guest engagement
- Problem solving
- Effective communication
- Time management
- Team building
- Hygiene standards
- Point of sale systems
- Scheduling staff
- Team oversight
- Training and mentoring
- Hiring
- Policy enforcement
- POS system operations
- Food safety compliance
Timeline
FOH Manager, server, bartender, team lead
Arris Pizza
12.2020 - Current
Professional makeup and hair artist
Blu skies salon, Sublime Bridal Aesthetics
07.2015 - Current
License - Cosmetologist
Paul Mitchell The School
01.2013 - 06.2014
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