Mercedes Biggurs
Rowlett,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Santander Consumer USA
03.2014 - 10.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CSR
Securus Technologies
01.2013 - 03.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Cashier
Walmart
09.2012 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Windham High School
Gatesville, TX12.2017
Skills
- Data Entry
- Consultative Sales
- Information Security
- Account Updating
Timeline
Customer Service Representative
Santander Consumer USA
03.2014 - 10.2015
CSR
Securus Technologies
01.2013 - 03.2014
Cashier
Walmart
09.2012 - 01.2013
GED -
Windham High School
Similar Profiles
Sara SoaresSara Soares
Full Time Teller at Santander Consumer USAFull Time Teller at Santander Consumer USA
Tamara WickramasingheTamara Wickramasinghe
Consumer & Business Sr. Relationship Banker at Santander Consumer USAConsumer & Business Sr. Relationship Banker at Santander Consumer USA
Shirley GrahamShirley Graham
Account Manager at Santander Consumer USAAccount Manager at Santander Consumer USA
Megan GreenMegan Green
Senior Auto Loan and Lease Specialist at Santander Consumer USASenior Auto Loan and Lease Specialist at Santander Consumer USA
Stacie GriffinStacie Griffin
Pharmaceutical Sales Representative at Syneos Health at GlaxoSmithKlinePharmaceutical Sales Representative at Syneos Health at GlaxoSmithKline