Mercedes Birschbach
Oshkosh,WI
Summary
Highly-skilled phlebotomist with 6 years of experience in a fast paced setting providing exceptional care for the donors. Provides professionalism and dependability. Proficient in collecting blood specimens and processing procedures.
Overview
9
9
years of professional experience
Work History
Lead Phlebotomy Technician
Biolife Plasma Services
12.2017 - Current
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Developed and implemented training processes to achieve high quality of care for patients.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified patients' identification for proper sample collection.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Developed and implemented strategies to improve phlebotomy processes.
CNA
Maple Crest Manor & The Maples Assisted Living
03.2015 - 01.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
High School Diploma -
Waupun Area Senior High School
05.2014
CNA License - Nursing Assistance
Moraine Park Technical College
01.2014
Skills
- Quality assurance
- Problem-solving abilities
- Computer proficiency
- Team leadership
- Specimen handling
- Professional demeanor
- Infection control
- HIPAA compliance
- Patient identification
- Venipuncture expertise
- Needle disposal
- Time management
- Blood collection techniques
- Medical terminology
- Staff training
- Customer service
- Relationship Building
Timeline
Lead Phlebotomy Technician
Biolife Plasma Services
12.2017 - Current
CNA
Maple Crest Manor & The Maples Assisted Living
03.2015 - 01.2017
High School Diploma -
Waupun Area Senior High School
CNA License - Nursing Assistance
Moraine Park Technical College