Mercedes Bisono
Aventura,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Assembly Quality Control Inspector
CNC Machining Supreme Screw Products Inc
2017.10 - 2020.10
- Coordinated with systems partners to finalize designs and confirm requirements.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Followed safety protocols while handling hazardous materials.
- Provided valuable input during process development meetings based on insights gained through routine inspection tasks, driving innovation within the organization.
- Supported the development and implementation of corrective action plans by providing expert recommendations based on findings from thorough inspections.
- Followed standard operating procedures for inspections and tests.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Evaluated components and final products against quality standards and manufacturing specifications.
Quality Control Inspector
WAC Lighting
2016.02 - 2017.03
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Identified and documented quality discrepancies for management to develop resolutions.
- Weighed products prior to shipment to confirm accuracy.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Communicated with production team members about quality issues.
Education
Graduate of Cosmetology - Cosmetology
Wilfred Academy Beauty School
New York, NY06.1988
High School Diploma -
John Bowne High School
Flushing, NY06.1987
Skills
- Materials Testing
- Interpersonal Communication
- Quantity Verification
- Product Inspection
- Customer Service
- Building rapport
- Quality Control
Playing Tennis and Zumba instructors
I have been playing tennis for 2 years. I have been a Zumba instructor for 10+ years.
Timeline
Assembly Quality Control Inspector
CNC Machining Supreme Screw Products Inc
2017.10 - 2020.10
Quality Control Inspector
WAC Lighting
2016.02 - 2017.03
Graduate of Cosmetology - Cosmetology
Wilfred Academy Beauty School
High School Diploma -
John Bowne High School
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