Mercedes Bobbitt
Washington,DC
Summary
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives. driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Overview
7
7
years of professional experience
Work History
Lead ,Logistics Specialist
Sterling Global Aviation Courier
Herndon, VA
11.2022 - Current
- Working in Remote Environment
- Create job orders from clients, (including but, not limited to routing and tracking shipments, classifying of service type, establishing a deadline and printing the job order)
- Provide clients with notification and follow-up (including flight and customs delays, proof-of-delivery, charges, problem resolution,)
- Reviews PO orders and create Commercial Invoices
- Customer Escalations and Liaison with Sales/ CRM
- Demonstrate ability to work through problems with service partners and dispatch (vendors/ 3PL/brokers) , airlines and carriers .
- Quote inquiries and vendor billing inputs.
- Dangerous Good Certified (IATA course), and familiar with IAC
- Handling of Freight Material and or medical equipment/Manage inbound and outbound shipments
- Communicating with customs brokers and clearing international shipments
- Enter billing issues, and dispute errors
- Receiving heavy volume phone calls, referring, or answering email
- AssistTruckloads for LTL or oversized shipment drives domestically and internationally( Canada and Mexico)
Fulfillment Associate Lead(Warehouse)
Amazon Inc.
Garner, NC
08.2020 - 11.2023
- Stower - processing items , counting , and organizing items in designated areas.
- Tracking inventory (inbound) / ( outbound) packing/ picking orders
- Handling of dangerous good material
- Safety Department - monitored entire buildings as well as conducted Covid test for employees ( Sep - March)
- Amnesty - certified In being on AR floor and controlling robotics. Fixing drives on the AR floor and fixing stations. Collecting damaged shipments and reporting issues. (AFM ) ( Quality Assurance)
- Trained incoming associates as well assisted with tours
Supervisor, Customer Service Representative
Signature Flight Support
Dulles, VA
08.2021 - 12.2022
- First point of contact for customers( Netjets, Vista Jet, FAA , Military ,etc.. ) , greeting, checking them in and creating invoices for services on aircraft.
- Emailing and answering phone calls
- Dispatcher ( communication between base and aircrafts via radio)
- Assisting Accounting( locating invoices and organizing paperwork) and Input fuel data
- Compose reports, and correspondence/ Maintain organized and accurate receiving records, logs, Schedule transportation needs for customers, book rentals / hotels
- Giving price quotas for aircraft services
- Rebill discrepancies from invoices/ Accounts Payable
- Overnight Duties: Create the schedule, Gather truck fuel paperwork/ complete, audit and close remaining invoices, assist with gathering accounting paperwork, and train overnight new employees
Sales/ Shipment / Customer Associate
Victoria Secret
Raleigh, NC
01.2020 - 02.2022
- Shipment - process incoming items and place them on sales floor, and inventory counts
- Register - answer phone calls and close out customer transactions
- Floor sets - set up visual aspects of the store. (visual merchandiser)
Assistant Front Desk LEAD
Marriott Courtyard
Virginia Beach, VA
09.2019 - 11.2019
- Use of register (PO system)
- Basic Starbucks training and food prep
- Checking in customers and checking them out
- Depositing and sorting bank and Overnight Auditing
Assistant Front Desk LEAD
Marriott City Center
Raleigh, NC
06.2019 - 08.2019
- Creating customer reservation
- Shadowing Front desk
- Assisted with banquets
- Room Service
- Assist with phone and emails
Education
Associate of Science -
Community College of Baltimore County
04.2026
Bachelor of Science - Health Service Administration
Old Dominion University
03.2019
High School Diploma -
Needham Broughton High School
06.2018
Skills
- Languages: Fluent English, Basic French
- Managerial Skills:
- Delegating tasks across a wide range of employee skill sets
- Extensive customer facing experience
- Advanced with Microsoft Excel, Microsoft Office Word and Powerpoint
Timeline
Lead ,Logistics Specialist
Sterling Global Aviation Courier
11.2022 - Current
Supervisor, Customer Service Representative
Signature Flight Support
08.2021 - 12.2022
Fulfillment Associate Lead(Warehouse)
Amazon Inc.
08.2020 - 11.2023
Sales/ Shipment / Customer Associate
Victoria Secret
01.2020 - 02.2022
Assistant Front Desk LEAD
Marriott Courtyard
09.2019 - 11.2019
Assistant Front Desk LEAD
Marriott City Center
06.2019 - 08.2019
Associate of Science -
Community College of Baltimore County
Bachelor of Science - Health Service Administration
Old Dominion University
High School Diploma -
Needham Broughton High School