MERCEDES BONILLA
New York,NY
Summary
Reliable and bilingual professional with 7+ years of experience in childcare, customer service, and retail operations. Strong background in safety supervision, cash handling, and customer relations. Known for multitasking in fast-paced environments, maintaining organization, and supporting team success. Seeking opportunities to contribute skills while continuing professional growth.
Overview
9
9
years of professional experience
Work History
Child Care Specialist
Children’s Arts and Science Workshop
Bronx, NY
09.2021 - 12.2025
- Supervised kindergarten and elementary students ensuring safety and emotional well-being.
- Assisted lead teachers with classroom management for groups of 20+ students.
- Monitored transitions, meals, and recreation while enforcing school policies.
- Maintained clean and organized learning environments.
Cashier & Service Associate
McDonald’s
New York, NY
10.2018 - 11.2019
- Delivered fast and friendly customer service in a high-volume setting.
- Processed cash, credit, and debit transactions with consistent accuracy.
- Resolved customer concerns professionally.
Customer Service Associate
Clean Rite Laundromat
New York, NY
01.2017 - 12.2017
- Managed daily cash register operations and customer assistance.
- Maintained safety and cleanliness standards.
- Reported maintenance and inventory needs promptly.
Education
High School Diploma - undefined
John V. Lindsay Wildcat Academy Charter School
New York, NYSkills
- Fluent in English & Spanish (Bilingual)
- Microsoft Word, Excel, POS Systems
- Cash Handling, Inventory Monitoring, Register Reconciliation
- Conflict Resolution, Crisis Management, Time Management, Team Collaboration
Timeline
Child Care Specialist
Children’s Arts and Science Workshop
09.2021 - 12.2025
Cashier & Service Associate
McDonald’s
10.2018 - 11.2019
Customer Service Associate
Clean Rite Laundromat
01.2017 - 12.2017
High School Diploma - undefined
John V. Lindsay Wildcat Academy Charter School