Mercedes Braden
Monroe,MI
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Amazon Marketplace Seller
Amazon
09.2023 - Current
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.
- Provided exceptional after-sales support by promptly addressing inquiries or concerns from customers regarding their purchases or services rendered.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
Team Leader
Ford motor company
04.2016 - Current
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Delegated daily tasks to team members to optimize group productivity
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Fostered positive employee relationships through communication, training and development coaching
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Reviewed completed work to verify consistency, quality and conformance
- Assigned projects and distributed tasks to team members as per area of expertise
- Conferred with other supervisors to coordinate operations and activities within or between departments
- Collaborated with management team to implement new work procedures or policies
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth
- Rotated through series of different stations based on team needs.
Assistant Manager
SUBWAYRestaurants
06.2013 - 07.2017
- Directed and led employees, supervising activities to drive productivity and efficiency
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Completed inventory audits to identify losses and project demand
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Recruited and hired qualified candidates to fill open positions
- Assisted in store opening by setting up office space, computers and cash registers
- Oversaw budgeting responsibilities, reducing costs and increasing margins
- Assisted with hiring of new employees by verifying references and prior employment
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation
- Worked closely with store manager to maintain day-to-day operations.
Education
High School Diploma -
Monroe High School
Monroe, MIJune 2012
Skills
- Quality Improvement
- Training
- Team Supervision
- Safety
- Experience in leadership
- Planning & organizing
- Online platforms
- Social Media Marketing
- Competitor Analysis
- Multitasking
- Relationship Building
- Self Motivation
Languages
Spanish
Timeline
Amazon Marketplace Seller
Amazon
09.2023 - Current
Team Leader
Ford motor company
04.2016 - Current
Assistant Manager
SUBWAYRestaurants
06.2013 - 07.2017
High School Diploma -
Monroe High School