MERCEDES BRAMMER
Fayetteville,NC
Summary
Operations Manager with 7 years of experience applying exceptional planning and problem solving in the logistics area.
Following the logistics of each driver until the freight arrives to the consignee and the invoice gets paid.
Bringing solid understanding of the logistics industry trends, excellent communication skills to work side by side with our team.
Working with the safety department to keep the goals up with all the team.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Operations Manager
Angkor Trucking LLC
10.2021 - Current
- Created and maintained daily and weekly reports for upper management.
- Managed efficient teams of up to 6 employees.
- Contributed to development, implementation, and execution of maintenance programs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored product quality and communicated necessary improvements to site superintendent.
Freight Coordinator
Thunder Trucking Inc
04.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Manager
Alex Trucking LLC
01.2019 - 09.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Dispatch Service
TDS
09.2018 - 05.2020
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Operations Manager
Ivan & J'S Trucking LLC
05.2017 - 03.2018
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Corp Quality Manager
Garan De El Salvador
06.1997 - 06.2016
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
BBA - TOURISM BUSINESS ADMINISTRATION
UNIVERSITY FRANCISCO GAVIDIA
EL SALVADOR03.2013
Skills
- Contract Review and Recommendations
- Invoice Processing
- Operation Monitoring
- Employee Relations
- Interpersonal Communications
Timeline
Operations Manager
Angkor Trucking LLC
10.2021 - Current
Freight Coordinator
Thunder Trucking Inc
04.2021 - Current
Operations Manager
Alex Trucking LLC
01.2019 - 09.2023
Dispatch Service
TDS
09.2018 - 05.2020
Operations Manager
Ivan & J'S Trucking LLC
05.2017 - 03.2018
Corp Quality Manager
Garan De El Salvador
06.1997 - 06.2016
BBA - TOURISM BUSINESS ADMINISTRATION
UNIVERSITY FRANCISCO GAVIDIA
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