Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Mercedes Brinklow

727 Buena Ventura St Fountain,CO

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

13
13
years of professional experience

Work History

Cashier/Crew Trainer

Loves Country Store/ Subway
Fountain, CO
05.2018 - 04.2024
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Assistant Manager

Boston Market
Colorado Springs, CO
10.2016 - 04.2018
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Identified cost-saving measures that could be implemented without compromising quality standards.

Server

IHOP
Fountain, CO
08.2011 - 08.2016
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Responded to ad hoc cleaning duties at end of shift.

Education

Some College (No Degree) - Accounting

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Marketing
  • POS system operations
  • Conflict Resolution
  • Customer Relations
  • Policy Implementation
  • Time management skills
  • ID Verification
  • Operations Management
  • Cash Register Operation
  • Cleaning and sanitizing
  • Inventory Control
  • Suggestive Selling
  • Staff Training and Development
  • High-volume dining
  • Team Leadership
  • Product Management
  • Budget Control
  • Expense Tracking
  • Menu Memorization
  • Order Accuracy
  • Quality Control

Accomplishments

  • Employee of the Month at Boston Market

Affiliations

  • Volunteer at the Sunny Side Market Food Pantry once a Month. I enjoy volunteer work because it's a way of giving back to the community and the less fortunate. Volunteer work is a great rewarding experience, and it's also helped me develop social skills by supporting others.

Timeline

Cashier/Crew Trainer

Loves Country Store/ Subway
05.2018 - 04.2024

Assistant Manager

Boston Market
10.2016 - 04.2018

Server

IHOP
08.2011 - 08.2016

Some College (No Degree) - Accounting

Pikes Peak Community College

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Mercedes Brinklow