Mercedes Brogan
Millsboro,DE
Summary
Outgoing Volunteer providing experience helping non-profit organization hand in hand with the community. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Over 1000 hours dedicated in to the rebuild towards Joplin, Mo after the 2011 tornado
Overview
13
13
years of professional experience
Work History
Teachers Aid
Head Start
08.2022 - 02.2023
- Assisted teachers with supervision and care of group of 14 children.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Completed daily reports on attendance and disciplinary performance.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Studied and implemented latest information on specific subjects and learning strategies.
- Supported planning and preparation for culturally-diverse class sessions.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Bartender and Server
Red Lobster Restaurant
05.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Babysitter
Self Employed
05.2013 - 08.2017
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated with parents regarding children's progress and development, raising any issues.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
General Cleaner
Autotronics
06.2010 - 05.2015
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Education
No Degree - Biology
Missouri Southern State University
Joplin, MO05.2020
High School Diploma -
McAuley Catholic High School
Joplin, MO05.2015
Skills
- Materials Management
- Classdojo Software Experience
- Playground Safety
- Motivating and Inspiring Students
- Early Childhood Training
- Conflict Management
- Strong Work Ethic and Dependable
- Teacher Assistance
- Toddler-Preschool Age-Group Experience
- Student Support
- Small Group Management
- Public Speaking
- POS Transactions
- Community Service
- Strength and Conditioning
- Competitive Gymnastics
- Creativity and Flexibility
- Competitive Performance
- Active Listening
Timeline
Teachers Aid
Head Start
08.2022 - 02.2023
Bartender and Server
Red Lobster Restaurant
05.2019 - 03.2020
Babysitter
Self Employed
05.2013 - 08.2017
General Cleaner
Autotronics
06.2010 - 05.2015
No Degree - Biology
Missouri Southern State University
High School Diploma -
McAuley Catholic High School
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