Mercedes Brooks
Office Assistant
Oxon Hill,MD
Summary
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. Proactive and caring worker with 15 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Gymnastics Coordinator
YMCA of Alexandria
Alexandria, VA
01.2014 - 08.2016
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Collaborated with community agencies and city departments to provide youth program opportunities and community involvement programs.
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Enhanced customer service based on feedback from guests.
Lead Infant Teacher
YMCA Of Metropolitan Washington
Washington, DC
05.2014 - 09.2019
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Collaborated with administrators to determine course objectives.
- Planned and monitored implementation of technology-based learning programs.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Overnight Warehouse Associate
Amazon
Baltimore, MD
10.2019 - 05.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Organized storage areas to optimize materials movements and minimize labor hours.
Overnight Inbound Warehouse Associate
Target
Falls Church, VA
08.2018 - 09.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Mastered warehouse computer system and trained other team members in software operation.
- Coordinated warehouse organization scheme and product placements.
Business Specialist
Protocal Communications
Laurel, MD
02.2022 - 05.2022
- Consistently built long-term relationships with existing and new customers.
- Developed growth strategies based on customer satisfaction and financial gain.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Administrative Assistant
ABC TUMBLING D CHILDCARE CENTER
Oxon Hill, MD
05.2022 - Current
- Perform research and ensure accurate inventory records
- Provide resources to staff to ensure productivity
- Provide excellent customer service to child care community
- Adapts and evolves processes to ensure consistent, reliable, support on site or remotely
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Worked closely with instructors to prepare online materials, content and tools to facilitate training globally.
Back-Up Care Nanny
College Nannies + Sitters + Tutors
Washington, DC
08.2014 - Current
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles and read books to young children.
- Managed program paperwork and child records to comply with state requirements.
Education
BBA - Human Resources Management
Strayer University
Falls Church, VA 08.2020 - Current
Skills
Leadershipundefined
Timeline
Administrative Assistant
ABC TUMBLING D CHILDCARE CENTER
05.2022 - Current
Business Specialist
Protocal Communications
02.2022 - 05.2022
BBA - Human Resources Management
Strayer University
08.2020 - Current
Overnight Warehouse Associate
Amazon
10.2019 - 05.2022
Overnight Inbound Warehouse Associate
Target
08.2018 - 09.2019
Back-Up Care Nanny
College Nannies + Sitters + Tutors
08.2014 - Current
Lead Infant Teacher
YMCA Of Metropolitan Washington
05.2014 - 09.2019
Gymnastics Coordinator
YMCA of Alexandria
01.2014 - 08.2016
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