Mercedes Brown
Bakersfield,CA
Summary
Guard with over 3 years of experience providing security and safety to assigned territory. Known for quick emergency response time and staying calm under pressure.
Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills. Carries out instructions effectively.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
I am a fast learner and I am able to adapt to my environment quickly I am proficient at my work and willing and able to learn new skills and trade.
Overview
2
2
years of professional experience
Work History
Guard
American Guard Services
Bakersfield, CA
01.2021 - 05.2023
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Provided information regarding facility policies and procedures to visitors.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Assisted in controlling access to restricted areas.
- Monitored surveillance equipment for suspicious activities or persons.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Reported any violations of policy and law to management immediately.
- Investigated suspicious activities or incidents on premises.
- Maintained daily logs of activities with detailed reports when necessary.
- Provided crowd control during special events at the facility.
- Interacted with customers in a professional manner while providing assistance as needed.
- Assisted with investigations when needed.
- Prepared written documentation related to incident reports.
- Operated radio communication systems for coordination with co-workers and supervisors.
- Completed monthly security audits ensuring all security measures were up-to-date and effective.
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Administered first aid to provide immediate emergency care.
- Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
- Maintained proper paperwork to provide accurate incident records.
- Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status.
Cashier
Mc Donald's Coffee Rd
Bakersfield, CA
05.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash,credit card, gift card or automatic debit.
- Provide friendly and proficient customer service
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA07-2012
Skills
- Theft Prevention
- Security Systems
- Surveillance
- Crime Prevention
- Verbal and written communication
- Customer Assistance
- Product Recommendations
- Customer Service
- Payment Processing
- Payment Collection
- Drawer balancing
- Merchandise Restocking
- Regulatory Compliance
- Conflict Resolution
- Order Taking
- Order Packaging
- Daily Reporting
- Patience and Empathy
- Decision Making Aptitude
- Basic Math Competence
- Reliability
- Creative Thinking
- Analytical Thinking
Timeline
Cashier
Mc Donald's Coffee Rd
05.2021 - 05.2022
Guard
American Guard Services
01.2021 - 05.2023
High School Diploma -
Bakersfield High School