Mercedes Brucksch
WACO,TX
Summary
Compassionate individual experienced in providing emotional support and effective communication within healthcare and customer service environments. Known for adaptability and organization, committed to enhancing guest experiences and supporting team dynamics.
Overview
4
4
years of professional experience
Work History
Theatre Team Member
Cinemark Theaters
WACO, TX
04.2026 - Current
- Assisted customers with ticket purchases and inquiries at the box office.
- Operated concession stand, preparing and serving snacks and beverages to guests.
- Collaborated with team members to ensure smooth operations during busy showtimes.
- Maintained cleanliness and organization in theater auditoriums and common areas.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Monitored equipment functionality, reporting issues to management promptly.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Hospice Volunteer
Alamo Hospice
WACO, TX
06.2022 - Current
- Provided compassionate support to patients and families during end-of-life care.
- Offered emotional support through companionship, fostering a comforting environment.
- Engaged in active listening to understand patient needs and preferences.
- Educated families about hospice services and available resources for support.
- Assisted healthcare team in delivering quality hospice services to patients.
Theatre Team Member
Cinemark Theaters
WACO, TX
05.2025 - 11.2025
- Assisted customers with ticket purchases and inquiries at the box office.
- Engaged with customers, providing excellent service to enhance their experience.
- Collaborated with team members to ensure smooth operations during busy showtimes.
- Operated concession stand, preparing and serving snacks and beverages to guests.
- Maintained cleanliness and organization in theater auditoriums and common areas.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Monitored equipment functionality, reporting issues to management promptly.
Education
China Spring High School
WACO, TXSkills
- Customer service
- Product knowledge
- Team collaboration
- Organizational skills
- Time management
- Dependability and reliability
- Verbal and written communication
- Active listening
- Emotional support
- Conflict resolution
- Critical thinking
- Willingness to learn
- Training and mentoring
Timeline
Theatre Team Member
Cinemark Theaters
04.2026 - Current
Theatre Team Member
Cinemark Theaters
05.2025 - 11.2025
Hospice Volunteer
Alamo Hospice
06.2022 - Current
China Spring High School