Mercedes Castillo
Colorado Springs,CO
Summary
-Safety-focused Motor Vehicle Operator committed to on-time transport. Assists with all individuals regardless of disability or mobility aid usage. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
- Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Shift Manager driven to, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
5
5
years of professional experience
Work History
Driver
Envida
Colorado Springs, CO
06.2022 - 08.2023
- Help to transport older adults and those with disabilities, who are seeking non-emergency medical transportation.
- Assist all passengers whom may have mobility aids such as, walkers, canes, wheelchairs, ect
- Load passengers who are in wheelchairs into the vehicle and strap them up safely
- Assist all passengers in extreme weather conditions
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Picked up disabled clients from specific locations to transport and drop off at destinations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained accurate logs of vehicle inspections and repair status.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Checked vehicle after shift for damage.
Manager
McDonald's
Colorado Springs, CO
07.2018 - 04.2021
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered all calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Medical Assisting
IntelliTec College - Colorado Springs
Colorado Springs, CO04-2024
Skills
- DOT Compliance
- Vehicle Inspection
- Materials Transport
- Daily Logging
- Vehicle Maintenance
- Passenger Assistance
- Valid Driver's License
- Spanish Fluency
- Clean Driving Record
- Problem-Solving
- Route Management
- Safety Protocols
- City and Non-City Driving
- Vehicle Inspections
- Heavy Lifting
- Time Management
- Passenger Support
- Equipment Monitoring
- Inclement Weather Driving
- Safe Driving Techniques
- Confidentiality Understanding
- Traffic Law Observation
- Customer Service
- Navigational Systems and GPS
- Strategic Planning
- Safety Management
- Punctual and Reliable
- Relationship Building
- Policy Implementation
- Team Leadership
- Cross-Functional Team Management
- Verbal and Written Communication
- Schedule Preparation
- Performance Evaluations
Languages
Spanish
Professional
Timeline
Driver
Envida
06.2022 - 08.2023
Manager
McDonald's
07.2018 - 04.2021
Medical Assisting
IntelliTec College - Colorado Springs
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