Mercedes Cisneros
San Antonio,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
Manager
Chili's Bar And Grill
07.2022 - 11.2023
- Managed and motivated employees to be productive and engaged in work. maintained a clean restaurant. table touched and built relationships with guest and bar regulars. Used L.A.S.T, listen,apologize, solve and thank, when guest had a bad experience. Doing this taught me how to problem solve on spot and make sure the guest left with a better experience.
- Accomplished multiple tasks within established timeframes. As a manager i would help with the kitchen get high ticket times out, help get orders out by helping the food expediter, and kept servers line by not letting them stand around.
- Maintained professional, organized, and safe environment for employees and managers on my team
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. having to talk to team members about personal problems and work issues helped me be more passionate, and understanding with people. Being able to have one on ones with team members was a great building experience im glad i was able to learn.
Cook
Chilis's Bar And Grill
09.2019 - 06.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and helped other cooks get their orders out when finishing all of my orders quickly.
- Prepared food items in the order of spec and double checked other cooks orders and coached them if they missed any details.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients by opening the line in the morning and always being health inspection ready.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly, i learned how to be fast and efficient, while maintaining a good attitude under pressure
- The restaurant i worked at was a certified training restaurant. incoming managers would have to work on the cook line and i was the one to train and explain kitchen spec to them. I also taught them how to coach and delegate the kitchen, rather than being a cook and finding themselves stuck on the line.
To-Go Specialist
Chilis's Bar And Grill
02.2018 - 04.2019
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX07.2018
Skills
- Staff Development
- Performance Management
- Financial Management
- Policy Implementation
- Budget Control
- Staff Management
- Schedule Preparation
- Time Management
- Team Leadership
- Verbal and Written Communication
- Complex Problem-Solving
- Food Handling
- Hospitality Service Expertise
- Cleaning and Organization
Timeline
Manager
Chili's Bar And Grill
07.2022 - 11.2023
Cook
Chilis's Bar And Grill
09.2019 - 06.2022
To-Go Specialist
Chilis's Bar And Grill
02.2018 - 04.2019
High School Diploma -
Earl Warren High School