Mercedes Dagnino
80397 Denton Dr Indio,CA
Summary
Proven team player with a knack for maintaining high standards of cleanliness and customer service, as demonstrated at The Ritz-Carlton. Excelled in ensuring operational excellence and superior guest experiences, blending strong communication skills with detail-oriented practices. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Stewarding/Employee Dining Room Attendant
The Ritz-Carlton
10.2022 - 08.2023
- Managed daily operations of the employee dining room, ensuring the cleanliness of the facility and providing superior customer service to fellow employees and on site guests.
- Ensured that all food items were stocked and prepared according to the highest standards.
- Cleaned and sanitized all kitchen equipment and surfaces.
- Ensured that all dishes, utensils, and equipment were properly cleaned and sanitized.
- Washed all wares including but not limited to large banquet equipment, flatware, cutlery, glassware and kitchen equipment upon request.
- Stocked serving stations, cupboards, refigerators, and other assigned areas with necessary dishes and utensils.
- Responsible for stocking the kitchen with clean disware and equipment as well as removing dirty pots and pan.
- Assisted in the set up and breakdown of private events held on property.
Courtesy Clerk
Ralph's
02.2018 - 10.2019
- Responsible for providing excellent customer service to guests in a fastpaced grocery store.
- Greeted guests with a friendly and helpful demeanor while bagging groceries and maintaining the checkout area.
- Answered customer questions regarding store policies and procedures
- Utilized problemsolving skills to quickly resolve customer issues and complaints in a professional manner.
- Assisted customers with returns and exchanges in accordance with store policies.
- Assisted with other duties as needed, such as cleaning and organizing shelves, unloading stock, and lifting heavy items.
- Assisted customers to their vehicles upon request.
- returned pushcarts to their designated locations and removed garbage as needed.
Education
HS Diploma -
Shadow Hills High School
39-225 Jefferson St. Indio, CA, 9220306-2017
Skills
- Detail Oriented
- Strong Team Player
- Strong Communication skills
- Customer Service
- Food safety
- Efficient time management
Timeline
Stewarding/Employee Dining Room Attendant
The Ritz-Carlton
10.2022 - 08.2023
Courtesy Clerk
Ralph's
02.2018 - 10.2019
HS Diploma -
Shadow Hills High School
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