Mercedes Davis
West Jefferson,NC
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
21 Wireless
West Jefferson, NC
01.2023 - 04.2025
- Greeted customers promptly and took payments for phone bills.
- Assisted customers if their phone was not working, or needed an update.
- I sold and activated phones in a timely manner.
- I handled customer complaints.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Worked effectively in team environments to make the workplace more productive.
- Posted sales in Microsoft Excel spreadsheets.
Cashier
Hardees
Jefferson, NC
12.2021 - 12.2022
- I made food orders and cooked food in the kitchen.
- I handled customer complaints.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors.
- Counted and balanced cashier drawers.
Cashier
Bojangles'
Jefferson, NC
03.2020 - 12.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Initiated food orders through a headset.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Installed Sales Coordinator
Lowes Corporate
Wilkesboro, NC
01.2019 - 01.2020
- Provided technical support to customers regarding installation process, issues, or concerns.
- Answered phone calls from installers regarding installations.
- Coordinated and managed the installation of products for customers, ensuring timely delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- I contacted Lowe's Hardware stores, asking about material needed for jobs.
- Collaborated with project managers to identify potential problems or delays with installed sales projects.
Education
High School Diploma -
Ashe County High School
West Jefferson, NC06-2016
Skills
- Computer
- Leadership
- Multi-tasker
- Customer service
- Writing
- Teamwork
- Phone
- Upselling and cross selling
- Money handling
- Time management
Certification
- I have my NC state life insurance license.
Timeline
Sales Representative
21 Wireless
01.2023 - 04.2025
Cashier
Hardees
12.2021 - 12.2022
Cashier
Bojangles'
03.2020 - 12.2021
Installed Sales Coordinator
Lowes Corporate
01.2019 - 01.2020
High School Diploma -
Ashe County High School