Mercedes De Miguel
Imperial Beach,CA
Summary
Flexible and focused team player with expertise in customer relationship management.
Overview
15
15
years of professional experience
Work History
Environmental Services (Part Time)
UCSD Medical Center
San Diego, CA
12.2023 - Current
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
- Attended required training sessions related to housekeeping tasks.
Reception Assistant
Solar Turbines Inc. A Caterpillar
San Diego, CA
05.2023 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Greeted visitors and customers
Scheduling Coordinator
AST Autism Spectrum Therapies
San Diego, CA.
02.2021 - 05.2023
- Reschedule and cancel sessions with autism management therapists in a timely manner
- Manage calendars and agendas, answer programming inquiries via email, telephone and text
- Documentation of scheduling and record keeping processes
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel
- Handle office software including MS Word, Excel and Outlook, Central Reach, UKG Ultipro, Etc
Bilingual Call Center Representative
211 San Diego
San Diego, CA
07.2020 - 02.2021
- Handled at least 75 to 100 calls per day, interacted with customers who were applying for public assistance via governmental programs and community services within the County of San Diego
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Performed appointment scheduling, rescheduling, canceling, and confirming
Patient Scheduling Coordinator
Cedar Sinai Medical Center
Los Angeles, CA
01.2017 - 02.2021
- Performs basic clerical, administrative and general office activities to support the facilitation of administrative workflow within the department and/or unit
- Supports an individual or multiple staff members through a variety of tasks related to the organization and department
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Responsible for Scanning in and Filing all incoming reports (i.e., hospital reports, labs, X-rays, correspondence, consultations, referrals, etc.) Monitors and follows up on any patient, continuity of care provider, review and obtain medical eligibility, to obtain and/or disclose any requested medical record information
- Make patient referrals to other departments within the Cedar Sinai medical center to optimize the services required.
Patient Service Representative
San Ysidro Health Center
San Diego, CA
10.2008 - 12.2016
- Responsible for scheduling and coordinating multiple complex appointments, lab visits for general medicine patients, collaborate with providers, nursing team and leadership to schedule accurate and safe patient treatments and ensure optimal patient experience.
- Communicating with patients continually with appointment updates. answering incoming calls from patients to schedule appointments and respond to any medical or non-clinical patient questions or triage to the appropriate staff member. schedule subsequent appointments and remind patients of upcoming visits.
- creating hospital account records and ensuring that patient registration, demographic data, and insurance information are accurate, continually updated and verified.
- Responsible for understanding authorization requirements and reference management.
- Help direct patients to the appropriate clinical setting and facilitate patient flow. and provide additional coverage as required in all areas, including call center and registration support, as well as a variety of administrative and clerical tasks in support of daily patient services within all clinical areas.
Education
GED -
Chula Vista High School
Principles of Health & Nutrition
South Western College
Medical Terminology
San Diego City College
BLS Certification
CPR Heart Center
Skills
- Experience in data collection
- Communicate verbally and in writing
- Experience using Microsoft Windows, Excel, Outlook,Epic
- Interact and work effectively as a team member
- Flexible, cultural and socioeconomic
- Experienced Referring, Multiline call center settings,
- Customer service excellence
- Strong client relations, appointment setting
- Quick learner
- performing general clerical
- Database, Scanning
- Delivery, Scheduling
- Direction, Spanish-speaking
- Client support and assistance
- Effective customer communication
- Organizational skills
- Time management
Languages
Read, write and speak English/Spanish
Timeline
Environmental Services (Part Time)
UCSD Medical Center
12.2023 - Current
Reception Assistant
Solar Turbines Inc. A Caterpillar
05.2023 - Current
Scheduling Coordinator
AST Autism Spectrum Therapies
02.2021 - 05.2023
Bilingual Call Center Representative
211 San Diego
07.2020 - 02.2021
Patient Scheduling Coordinator
Cedar Sinai Medical Center
01.2017 - 02.2021
Patient Service Representative
San Ysidro Health Center
10.2008 - 12.2016
GED -
Chula Vista High School
Principles of Health & Nutrition
South Western College
Medical Terminology
San Diego City College
BLS Certification
CPR Heart Center