Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Denobriga

Hutchinson,United States

Summary

Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.

Overview

14
14
years of professional experience

Work History

Patient Dining Supervisor

Hutchinson Regional Medical Center
Hutchinson, KS
09.2023 - Current
  • Ensured that all food items were prepared in accordance with established standards and recipes.

  • Inspected supplies, equipment, work areas and dining facilities for cleanliness and conformance to safety regulations.
  • Ordered kitchen supplies when needed within budgetary restrictions.
  • Facilitated communication between kitchen staff members regarding orders placed by customers.
  • Monitored the quality of meals served, making adjustments as necessary.
  • Performed administrative tasks such as scheduling shifts for employees or creating reports on performance metrics.
  • Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
  • Developed strategies for increasing customer satisfaction levels.
  • Resolved customer complaints promptly and professionally.
  • Managed staffing resources by ensuring appropriate coverage during peak hours of operations.
  • Trained new chefs on menu items and kitchen procedures.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
  • Reviewed closing reports at end of shifts and corrected mistakes.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Explained goals and expectations required of trainees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Paraprofessional

Usd 308
Hutchinson, KS
11.2022 - 07.2023
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Utilized effective communication strategies when interacting with diverse populations.
  • Assisted in the development and implementation of individualized education plans for students with special needs.
  • Helped implement behavior management strategies for individual students.
  • Supervised small groups of students during instruction time.
  • Developed creative learning activities that engage all types of learners.

Pantry Chef/Cold Prep/Dessert Chef

Prairie Dunes Country Club
Hutchinson, KS
06.2021 - 02.2022
  • Disposed of outdated or spoiled food items according to local regulations.
  • Prepared a variety of hot and cold dishes, such as salads, sandwiches, starters and desserts.
  • Coordinated with vendors to secure competitive pricing on products ordered for the pantry.
  • Identified potential issues related to food preparation or storage that could cause health hazards.
  • Trained new employees on proper safety procedures when operating kitchen appliances.
  • Monitored stock levels of food items in the pantry to ensure that supplies were adequately replenished.
  • Developed recipes for new dishes and revised existing ones in order to maintain an interesting menu selection.
  • Ensured all food items met quality standards prior to serving them to guests.
  • Maintained cleanliness in the pantry by adhering to health department standards for sanitation and hygiene.
  • Operated various kitchen equipment such as mixers, slicers, and grinders in order to prepare meals quickly and efficiently.
  • Organized the pantry to ensure all ingredients were easily accessible and properly stored.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.

Lead Nursery Teacher

Lil Cubs Daycare
Sterling , KS
12.2016 - 02.2018
  • Ensured safety protocols were followed at all times inside the classroom or during field trips.
  • Assisted in developing age-appropriate activities that met individual needs of each student.
  • Provided guidance and discipline when needed while encouraging positive behavior among the children.

Lead Sales Associate

Dollar General
Sterling , KS
08.2013 - 12.2016
  • Facilitated the completion of all necessary paperwork related to sales transactions.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Maintained neatness and cleanliness throughout the store environment.
  • Assisted with the training of new sales associates.
  • Identified opportunities for process improvement and recommended changes as needed.
  • Supervised a team of sales associates on daily tasks and operations.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
  • Greeted customers and provided product information.
  • Provided customer service to ensure satisfaction.
  • Organized store displays for maximum visibility of products.

Sandwich Artist

SUBWAY®Restaurants
Sterling , KS
07.2011 - 07.2013
  • Organized inventory for efficient restocking of products.
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Operated cash registers to process payments from customers.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.

Sandwich Maker

Quiznos
Sterling , KS
05.2010 - 11.2010
  • Assisted customers with special orders or requests as needed.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Prepared sandwiches according to customer specifications, including ingredients and condiments.

Education

Associate of Arts - Holistic Nutrition And Wellness

Auguste Escoffier School of Culinary Arts
Boulder, CO
01-2026

Associate of Arts - Culinary Arts And Operations

Auguste Escoffier School of Culinary Arts
Boulder, CO
12-2021

Skills

  • Sanitation Standards
  • Food presentation
  • Team motivation
  • Employee Scheduling
  • Guest Relations
  • Food safety knowledge
  • Strong leadership
  • Event Management
  • Operations Management
  • Team Management
  • Worker Training
  • Equipment Inspection
  • Customer Service
  • Task Delegation
  • Multitasking
  • Reliability
  • Adaptability and Flexibility
  • Continuous Improvement
  • Critical Thinking
  • Problem-solving aptitude
  • Food Portion Specification
  • Professionalism
  • Team building
  • Decision-Making
  • Effective Communication
  • Excellent Communication

Timeline

Patient Dining Supervisor

Hutchinson Regional Medical Center
09.2023 - Current

Paraprofessional

Usd 308
11.2022 - 07.2023

Pantry Chef/Cold Prep/Dessert Chef

Prairie Dunes Country Club
06.2021 - 02.2022

Lead Nursery Teacher

Lil Cubs Daycare
12.2016 - 02.2018

Lead Sales Associate

Dollar General
08.2013 - 12.2016

Sandwich Artist

SUBWAY®Restaurants
07.2011 - 07.2013

Sandwich Maker

Quiznos
05.2010 - 11.2010

Associate of Arts - Holistic Nutrition And Wellness

Auguste Escoffier School of Culinary Arts

Associate of Arts - Culinary Arts And Operations

Auguste Escoffier School of Culinary Arts

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Mercedes Denobriga