Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Deram

Matthews,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Dental Assistant Intern

Friendly Family Dental
12.2022 - 03.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Accurately entered patient clinical data into computer to update charts.
  • Supported office efficiency by answering phones, replying to emails and answering patient inquiries.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Scheduled and confirmed patient appointments.

Secretary

Wounded Healers
08.2021 - 12.2022
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Composed inter-office correspondence and provided product and service information to customers.

Office Assistant

UNC Chapel Hill
01.2019 - 04.2022
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Education

Bachelor of Arts - Public Policy

UNC Chapel Hill
Chapel Hill, NC
05.2022

Skills

  • Patient Records Gathering
  • Administrative Duties
  • Dental Staff Assistance
  • Oral Evaluations
  • Customer Service Skills
  • Computer Proficiency
  • Strong Writing and Verbal Skills
  • Equipment and Instrument Sterilizatoin
  • Patient Communication

Timeline

Dental Assistant Intern

Friendly Family Dental
12.2022 - 03.2023

Secretary

Wounded Healers
08.2021 - 12.2022

Office Assistant

UNC Chapel Hill
01.2019 - 04.2022

Bachelor of Arts - Public Policy

UNC Chapel Hill

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Mercedes Deram