Mercedes Donelson

My Operational Manager duties consist of a few of the following,

• Clocking in an hour early for routine maintenance.
• Ensuring the store has a drawer count, Inventory count, including printing all Sales team progress, price changes, loading the truck for deliveries, setting up team meetings etc.

A more in depth look at Operations breakdown for a week/ month's time to insure all company needs and policies are met.

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Implemented new inventory management system to optimize stock levels and reduce waste.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Salary- $41,000

Schedule- 9 a.m.- 8 p.m. Mon- Sat; Sun- 10 a.m.- 6 p.m.

Total staff surpervised- 6

Reason for leaving- Zero work/life balance.

E1-E5 Active service/ reserve service

I have served four years active duty, currently serving 6 years reserves. Duty stations include Camp lejeune, MCAS New RIver, Combat Logistics Battalion 451.

Duties/ Responsibilities

• Improved supply chain efficiency by implementing new software and monitoring systems.
• Reduced transportation costs through strategic route planning and carrier negotiations.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
• Liaised with internal and external stakeholders to facilitate smooth operations.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Registered vendors and customers on database to maintain updated roster.
• Managed inventory levels to verify availability of stock for customer orders.
• Updated and maintained databases to track shipments and inventory.
• Monitored performance of logistics operations to identify areas for improvement.
• Identified opportunities for inventory reductions.
• Created and managed budgets related to logistics and transportation.
• Implemented systems and procedures for accurate data collection and reporting.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Implemented and developed supply chain strategies to optimize efficiency.
• Managed inventory levels for optimal cost savings and minimal stockouts.
• Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
• Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
• Implemented lean principles within the logistics department, reducing waste and improving overall efficiency in warehouse operations.
• Issued timely and accurate responses to both internal and external inquiries.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
• Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
• Supervised compliance measures regarding domestic and international tariffs and customs regulations.
• Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.

Salary- $21,000 to $61,000

Fedex Delivery Driver

After completing a successful term on active duty, at only 22 years young- there werent many opportunities that required little to no experience while being a college student; However, this position allowed room for growth outside of work to further career opportunities.

Duties/ Responsibilities

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
• Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Salary- Full Time-$1.80 per stop- Part time-$160 per day

Reason for leaving- After years of dedicated time to this organization, it is time to move on.

Branch Supervisor is a location position more than a supervisor position; Charlotte location needed an over see-er to do the behind the scenes, logging, data analysis, trouble shooting, communication, etc.

below is a more in depth look of a day to day/ week to week/ monthly work load break down.

• Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
• Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
• Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.
• Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
• Organized staff training sessions to enhance skills and maintain compliance with industry regulations.
• Enhanced operational efficiency through regular review of workflows, making adjustments as needed based on performance metrics.
• Collaborated with senior management on strategic planning efforts aimed at growing the branch''s market share within the region.
• Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
• Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
• Maintained open lines of communication between branch employees by encouraging constructive feedback loops.
• Optimized staffing schedules to maximize productivity during peak hours while minimizing labor costs during slower periods.
• Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
• Assigned job roles and oversaw performance.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Collaborated with other supervisors to coordinate activities of individual team members and departments.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved branch efficiency by streamlining processes and implementing time-saving strategies.
• Boosted customer satisfaction with attentive service and prompt resolution of issues.

Salary- $51,000

Schedule- Monday- Friday (8 a.m.-6 p.m.)

Total staff to oversee- 20

Reason for leaving- All of my efforts to bring the company to good standing was not a success due to not retaining drivers for the company. There wasn't enough money for the drivers to keep interest; Therefore, the company was consistently losing money daily which led to them eliminating my position, cutting contracts with vendors, and eliminating eight other positions to cut costs.

Operational Manager for Capital Electric

was a new position that was being integrated, based off my experience- usually when companies decide to implement a new role it doesn't have top tier results as planned; However, listed below were the responsibilities for the newly integrated role.

• Partnered with vendors and suppliers to effectively manage and budget.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
• Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
• Conducted regular safety meetings to reinforce best practices among drivers while fostering a culture of continuous improvement.
• Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Salary- $55,000

Schedule- Monday-Friday (6 a.m.- 3 p.m.)

Total Staff to oversee- 17

Reason for leaving- The role didn't last, The Distribution manager was not accepting to change; Therefore, they expressed to the Branch Supervisor that they were not willing to accept the change and threatened to quit. The same day I was terminated as well as the role.