Mercedes Dorado
Lockhart,TX
Summary
Tax Examiner with extensive knowledge in tax regulations and compliance, ensuring timely completion of all tax documentation. Proven ability to manage flexible schedules, including weekends and evenings, to meet critical deadlines. Strong team player with exceptional planning and time management skills, complemented by outstanding research and writing capabilities. Creative problem-solver with a track record of innovative solutions in tax examination processes.
Overview
9
9
years of professional experience
Work History
Tax Examiner
Internal Revenue Service, IRS
Austin, TX
07.2022 - Current
- Verified the thoroughness of information during the handling of applications and transactions; managed the documentation related to appeals submitted by taxpayers contesting the assessment decisions issued by the agency.
- Researched various tax-related matters, and kept abreast of modifications in tax legislation.
- Collaborated with professionals to identify and implement process enhancements within the department.
- Examined pertinent updates in tax laws to guarantee precise filing.
- Analyzed inconsistencies in taxpayer data to establish the correct course of action.
- Executed calculations required to ascertain a taxpayer's taxable income and liability.
General Clerk
Internal Revenue Service, IRS
Austin, TX
01.2020 - 07.2022
- Carried out clerical responsibilities in a fast-paced work setting while fostering effective communication with both managers and staff.
- Assisted colleagues in achieving departmental objectives.
- Demonstrated strong communication abilities by reporting work-related issues and concerns to both employees and management.
- Exercised sound judgment and possessed a solid understanding of the essential elements of W&I clerical tasks.
- Participated in technical discussions and team meetings, posed relevant questions, and sought clarification when necessary.
- Promoted a workplace culture that is free from harassment and discrimination.
- Collaborate effectively with management and colleagues, sharing expertise and knowledge within the organization.
- Exhibited excellent organizational skills, prioritized tasks based on a first-in/first-out approach, worked independently, and maintained proficiency in IDRS and relevant office equipment.
- Leveraged the IRM and SERP guide to ensure proper handling of requests, and accurate routing of outgoing faxes.
- Proposed suitable solutions to the lead or manager regarding issues affecting customers and provide information and assistance to all clients.
Hospitality Specialist
McDonald's Restaurant
San Marcos, TX
11.2017 - 01.2020
- Provided excellent customer service to ensure satisfaction from guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional customer service to guarantee guest satisfaction; enhanced customer satisfaction by addressing issues with informed, approachable service.
- Handled guest grievances and issues to improve overall satisfaction. Engaged with customers through phone calls or face-to-face interactions to offer product or service details, and process orders.
- Surpassed set service objectives by applying best practices in customer service, sales, and employee management.
Restaurant Hostess
Garciasmexicanrestaurants
San Marcos, TX
04.2017 - 08.2017
- Facilitated food and beverage distribution to support service staff during peak demand.
- Coordinated small and large event setups, ensuring seamless execution.
- Prepared dining areas with clean tablecloths, napkins, and tableware for incoming guests.
- Monitored dining room activity to guarantee prompt service for all patrons.
- Upsold appetizers, drinks, and desserts to enhance guest experience.
- Responded to customer complaints, escalating major issues to management promptly.
- Accommodated guests with children and special needs for a comfortable dining atmosphere.
- Executed daily side work tasks assigned by management efficiently.
Education
High School Diploma -
San Marcos High School
San Marcos, TX06-2019
Skills
- Tax compliance and regulatory adherence
- Data analysis and research proficiency
- Customer service and taxpayer relations
- Problem solving and critical thinking
- Attention to detail and time management
Timeline
Tax Examiner
Internal Revenue Service, IRS
07.2022 - Current
General Clerk
Internal Revenue Service, IRS
01.2020 - 07.2022
Hospitality Specialist
McDonald's Restaurant
11.2017 - 01.2020
Restaurant Hostess
Garciasmexicanrestaurants
04.2017 - 08.2017
High School Diploma -
San Marcos High School