Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Eagleboy

Divide,CO

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented Technical Support Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Graphic Designer

Eagleboy's Creative Designs
10.2021 - Current
  • Developed creative design for print materials, brochures, banners, and signs.
  • Developed creative design for print materials, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.

Personal Caregiver

The Aspen
04.2019 - 09.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Provided basic grooming and hygiene assistance to patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Personal In-Home Caregiver

Your Life Your Way
04.2017 - 04.2021
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.

Tier III Technical Support Specialist

Time Warner Cable
10.2012 - 10.2013
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor of Science - Graphic Design

The Art Institute of Pittsburgh
Pittsburgh, PA

Skills

  • Staff Development
  • Adobe Creative Suite
  • Account Management
  • Business Development Understanding
  • Color Composition
  • Image Editing
  • Production Layouts
  • Microsoft Office Expertise
  • Logo Design

Timeline

Graphic Designer

Eagleboy's Creative Designs
10.2021 - Current

Personal Caregiver

The Aspen
04.2019 - 09.2021

Personal In-Home Caregiver

Your Life Your Way
04.2017 - 04.2021

Tier III Technical Support Specialist

Time Warner Cable
10.2012 - 10.2013

Bachelor of Science - Graphic Design

The Art Institute of Pittsburgh

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Mercedes Eagleboy