MERCEDES ERICA MORENO
Tampa
Summary
Dynamic and dependable culinary professional with over 12 years of experience, combining culinary expertise, service leadership, and holistic wellness knowledge to foster a people-first approach. Committed to delivering exceptional customer service and crafting unforgettable dining experiences that leave a lasting impression. Proficient in anticipating customer needs, effectively addressing concerns, and resolving issues promptly to ensure satisfaction. Maintains composure and a positive demeanor in high-pressure situations, thriving in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Herbalist Consultant | Wellness Pop-Up Educator | Sales
Bliss Wellness Market
11.2022 - Current
- Delivered personalized wellness consultations to 30+ customers daily, tailoring recommendations based on individual health profiles and wellness goals.
- Led brand representation at 30+ off-site events annually, boosting visibility and generating $2K+ in monthly external sales.
- Advised 100+ weekly guests on natural solutions for chronic conditions through customized herbal protocols and education.
Cashier / Chef
Healthy N' Fresh Café
03.2022 - 11.2022
- Executed high-volume POS transactions with speed and accuracy, managing refunds, exchanges, and cash reconciliation.
- Worked flexible schedule and extra shifts to meet business needs.
- Crafted meals aligned with dietary preferences (vegan, gluten-free, keto), enhancing customer satisfaction and repeat visits.
- Built rapport with guests to personalize service and foster loyalty in a competitive market.
- Partnered with kitchen staff to streamline order fulfillment, ensuring timely and precise service delivery.
- Uphold health, safety, and cleanliness standards in all food prep and customer-facing areas.
Server / Bartender / Host
Cali, Ciccio Restaurant Group (CRG)
01.2018 - 02.2021
- Delivered outstanding guest service to 100–300 patrons per shift, maintaining efficiency and enthusiasm during peak hours.
- Promoted upselling through expert knowledge of menus, drinks, and pairings, consistently increasing average ticket sales.
- Trained and mentored incoming staff on service standards, sanitation procedures, and team collaboration.
- Resolved guest concerns proactively, maintaining brand reputation and ensuring positive dining experiences.
- Maintained composure and speed while managing multiple roles and guest needs simultaneously.
Education
Coursework - Health & Wellness and Hospitality
Hillsborough Community College (HCC)
Tampa, FLHigh School Diploma - undefined
Leto High School
Tampa, FLSkills
Customer Service
Food Preparation
POS & Cash Handling
Health & Safety Compliance
Wellness Consulting
Bartending & Pairing Knowledge
Inventory Control
Team Collaboration
Certification
ServSafe Food Handler Certificate
Timeline
Herbalist Consultant | Wellness Pop-Up Educator | Sales
Bliss Wellness Market
11.2022 - Current
Cashier / Chef
Healthy N' Fresh Café
03.2022 - 11.2022
Server / Bartender / Host
Cali, Ciccio Restaurant Group (CRG)
01.2018 - 02.2021
High School Diploma - undefined
Leto High School
Coursework - Health & Wellness and Hospitality
Hillsborough Community College (HCC)