Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mercedes Fernandes-Kelly

Katy,TX

Summary

Dedicated professional with extensive experience in housekeeping at Housekeeping, excelling in guest relations and meticulous cleaning techniques. Proven ability to enhance customer satisfaction through attention to detail and effective communication. Skilled in inventory management and maintaining a safe, organized environment, contributing to a positive guest experience.

Developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.

Offering strong foundation in teamwork and communication, eager to learn and grow in dynamic environment. Brings ability to quickly understand and apply new concepts, contributing to efficient operations and customer satisfaction. Ready to use and develop customer service and multitasking skills in Warehouse role.

Skilled in maintaining impeccable cleanliness in hospitality setting, now looking to transition into new field. Developed expertise in efficient cleaning practices and attention to detail. Prepared to bring these transferrable skills to different professional environment.

Overview

8
8
years of professional experience

Work History

Housekeeping Room Attendant

Housekeeping
08.2023 - 12.2023
  • Removed 30, bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced 30 used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced 20, guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Removed 35, bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Shipping and Receiving Associate

Shipping and Receiving
05.2022 - 07.2022
  • Received 15, incoming shipments, compared contents against associated records and transmitted to proper department.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Streamlined shipping processes by implementing efficient packing techniques and inventory management.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
  • Inspected 15, merchandise and sent damaged pieces for repair before shipment.
  • Organized 15, storage areas to optimize materials movements and minimize labor hours.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Packed 20, secured, labeled and applied postage to materials to prepare items for shipment.

Front Line Crew Member

Cashiers
06.2016 - 11.2016
  • Managed 2, inventory levels to minimize waste while ensuring adequate supplies for daily operations.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and organized workspace, ensuring a safe environment for both customers and colleagues.
  • Participated in staff training sessions to develop new skills and improve performance.
  • Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.

Education

No Degree -

Houston Community College
Houston, TX
10-2029

Skills

  • Packaging and labeling
  • Cleaning and organizing
  • Order picking
  • Sorting and labeling
  • Assembly and production
  • Warehouse logistics
  • Wrapping and boxing
  • Labeling and boxing
  • Lifting and sorting
  • Truck loading and unloading
  • Housekeeping
  • Customer service

Languages

English
Full Professional

Timeline

Housekeeping Room Attendant

Housekeeping
08.2023 - 12.2023

Shipping and Receiving Associate

Shipping and Receiving
05.2022 - 07.2022

Front Line Crew Member

Cashiers
06.2016 - 11.2016

No Degree -

Houston Community College

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