Mercedes Fernandes-Kelly
7526 Antoine Dr,TX
Summary
Dedicated professional with extensive experience in personal care and customer service, notably at McDonald's. Proven ability to develop individualized care plans and provide emotional support while ensuring safety protocols. Skilled in inventory management and maintaining cleanliness, consistently enhancing client satisfaction and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Home Care Provider
Self-employeed
Houston, TX
06.2025 - Current
- Provided personal care and companionship to clients in their homes.
- Assisted clients with daily living activities and mobility support.
- Managed medication schedules and ensured proper administration for clients.
- Communicated effectively with families about client needs and changes.
- Maintained a clean and safe environment for clients at all times.
- Developed individualized care plans based on client preferences and needs.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Warehouse Worker
Igloo
Katy, TX
05.2025 - 06.2025
- Organized stock in designated areas to maintain warehouse order.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assembled orders according to customer requests.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Assembled component parts of items and completed hand-finishing of final products.
Housekeeper
Marriot Hotel
Oklahoma City, OK
03.2022 - 11.2022
- Maintained cleanliness of guest rooms and common areas daily.
- Replenished supplies and amenities in guest rooms efficiently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
Logistics Team Member
Hobby Lobby Warehouse
Oklahoma City, OK
02.2021 - 08.2021
- Loaded and unloaded shipments while adhering to safety protocols.
- Assisted in inventory management by tracking incoming and outgoing items.
- Supported shipping processes by labeling and preparing orders for delivery.
Crew Member
McDonald's
Houston, TX
01.2019 - 11.2019
- iProvided excellent customer service in a fast-paced restaurant environment.
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness and organization of work areas throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Education
Cypress High School
Skills
- Personal care
- Emotional support
- Safety protocols
- Inventory management
- Care planning
- Daily living support
- Attention to detail
- Customer service
- Housekeeping tasks
- Housekeeping
Timeline
Home Care Provider
Self-employeed
06.2025 - Current
Warehouse Worker
Igloo
05.2025 - 06.2025
Housekeeper
Marriot Hotel
03.2022 - 11.2022
Logistics Team Member
Hobby Lobby Warehouse
02.2021 - 08.2021
Crew Member
McDonald's
01.2019 - 11.2019
Cypress High School