Mercedes Fernandez
Raleigh,NC
Summary
I’m passionate about making a difference in healthcare, whether through phlebotomy, donor services, or AI-powered diagnostics. With a strong background in patient care and customer service, I strive to create a smooth and comfortable experience for everyone I work with. Always looking to learn and grow—let’s connect!
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Patient Care Technician
Fresenius Medical Care
04.2025 - Current
- Delivered safe and effective dialysis therapy under licensed nurse supervision.
- Operated and set up hemodialysis machines for optimal patient care.
- Maintained a safe and clean environment, promoting patient well-being and infection control.
- Contributed to Quality Enhancement Program (QEP) and Continuous Quality Improvement (CQI) initiatives
Phlebotomist
Continental Services Group, Inc.
09.2024 - 03.2025
- Processed blood donors and collected vital signs, ensuring FDA eligibility requirements were met.
- Performed phlebotomy procedures in accordance with company SOPs and FDA guidelines.
- Provided exceptional customer service to donors, addressing concerns and ensuring a positive experience.
- Ensured samples met FDA standards and assigned donors to specific product lists as needed.
AI Echo Scanner
Caption Health
01.2024 - 05.2024
- Using AI software to perform echocardiograms in accessible healthcare facilities.
- Capturing and uploading high-quality images for review by a network of board-certified cardiologists.
- Collaborating with cardiologists to ensure accurate diagnoses and develop effective care plans.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
Team Leader Phlebotomist/Donor Services
OneBlood
01.2020 - 07.2023
- Conduct venipuncture and collect blood components according to organizational policies, FDA regulations, and industry standards.
- Lead, train, and guide collection staff.
- Obtain medical history and vitals from donors.
- Accurately document donor records.
- Assist with donor recruitment and retention.
- Ensure equipment and supplies are ready.
- Potentially drive blood collection vehicles.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Sale Associate
TJ Maxx & HomeGoods
09.2016 - 11.2019
- Greet customers and provide top-notch customer service.
- Restock shelves and maintain merchandise displays.
- Process purchases and handle transactions.
- Assist shoppers in locating items.
- Maintain store cleanliness and organization.
- Oversee fitting rooms and ensure they are tidy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Event Assistant
Sky Zone
04.2015 - 11.2015
- Book events and manage scheduling.
- Greet and check in participants.
- Handle cashier duties and process transactions.
- Set up party rooms and ensure they are ready for events.
- Assist event hosts and ensure a smooth experience.
- Complete confirmation calls to confirm event details.
- Manage inventory and supplies.
- Helped organize and manage successful events with attendance of over 20 people.
Education
Technical Certificate - Phlebotomy Technician
Miami Dade College
Miami, FL01.2018
High School Diploma -
Miami Springs Senior High School
Miami, FL06.2015
Skills
- Teamwork
- Management
- Team Leadership
- Vital signs monitoring
- Patient observation
- Infection control standards
- Phlebotomy techniques
- Adaptable
- Patient services
- Data collection
- Medical equipment operation
- Safety protocols
- Health monitoring
Certification
- Basic Life Support, Red Cross - June 2025
Timeline
Patient Care Technician
Fresenius Medical Care
04.2025 - Current
Phlebotomist
Continental Services Group, Inc.
09.2024 - 03.2025
AI Echo Scanner
Caption Health
01.2024 - 05.2024
Team Leader Phlebotomist/Donor Services
OneBlood
01.2020 - 07.2023
Sale Associate
TJ Maxx & HomeGoods
09.2016 - 11.2019
Event Assistant
Sky Zone
04.2015 - 11.2015
Technical Certificate - Phlebotomy Technician
Miami Dade College
High School Diploma -
Miami Springs Senior High School
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