Mercedes Fierro
Cerritos,CA
Summary
Dedicated professional with extensive experience in customer service and operations management. Recognized for problem-solving abilities and meticulous attention to detail, driving improvements in safety protocols and office efficiency. Ready to leverage multilingual skills to enhance client interactions.
Overview
6
6
years of professional experience
Work History
Ground Security Coordinator, Supervisor and Screen
Elite Team Logistics California
Seminole, CA
10.2020 - Current
- Implemented access control measures to secure facilities and enhance safety.
- Maintained detailed logs for security activities and incidents to ensure accurate records.
- Conducted regular inspections of perimeter fencing to identify potential threats.
- Resolved customer issues promptly while delivering knowledgeable, friendly service.
Administrative Assistant
Aura Toner Supplies, Inc.
Signal Hill, California
10.2019 - 10.2025
- Streamlined office supply management and maintained inventory for operational efficiency.
- Provided customer service by addressing inquiries promptly.
- Coordinated mailings, including sorting mail and preparing packages for shipping.
- Processed invoices using accounting software to ensure timely payments.
- Maintained organized filing systems for easy information retrieval.
- Managed phone calls and emails to facilitate effective business correspondence.
- Entered data into Quickbooks, overseeing payments, inventory, and sales transactions.
Education
Associate of Arts - Administration of Justice
Cerritos Community College
Norwalk, CA05-1991
Skills
- Incident reporting
- Observation Skills
- Behavioral analysis
- Customer relations skills
- Body scanner operation
- Baggage inspection
- Multilingual proficiency
- Operations management
- Integrity and honesty
- ID and passport checks
- Team development
- Security screening expertise
- Customer service and assistance
- Pat-down procedures
- Office management
- Supply inventory
- Mail handling
- Data entry
- Problem solving
- Meticulous attention to detail
- Staff management
- Clerical support
- Filing
- Writing reports
- Internet research
- OSHA compliance
- Recordkeeping and bookkeeping
- Multi-task management
- Microsoft Excel
- Quickbooks
- Sales
- Cash handling
Timeline
Ground Security Coordinator, Supervisor and Screen
Elite Team Logistics California
10.2020 - Current
Administrative Assistant
Aura Toner Supplies, Inc.
10.2019 - 10.2025
Associate of Arts - Administration of Justice
Cerritos Community College