Mercedes Finley

Took calls and chats for different campaign accomplishments.

Conducted online chats with customers having online ordering issues.

Walked them through the process of placing their orders and assisting with any questions they may have to complete the process.

Ensured customer needs were met on a daily basis.

Multi-tasked and reported unusual events or consistent problem area to Team lead.

Consistently delivered high quality customer service in a professional manner.

Assisted customers in managing their online account, helping them understand certain changes to their bill or account.

Assisted customers with their online orders and ensured they got everything they were looking for.

Processed information in secure computer systems.

Processed payments,Navigated chat link portal.