Mercedes Flores
Stockton,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining order management, as demonstrated at Black Bear Diner. Skilled in wine pairing and sales techniques, I excel in fast-paced environments, ensuring exceptional service and efficiency. My strong work ethic and ability to train staff highlight my commitment to excellence and team success.
Overview
7
7
years of professional experience
Work History
House Cleaner
Self-employeed
01.2018 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Tasting Room Associate
Jessie's Grove Winery
01.2022 - 03.2023
- Provided informed wine suggestions to tasting room guests.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Maintained tasting room retail area and created merchandise displays.
- Poured wines according to quality and service standards.
- Used in-store system to locate inventory and place special orders for customers.
Server/Shift Supervisor
Black Bear Diner
08.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported needs of 10+ person wait staff who attended to specific needs of countless customers daily for a diner restaurant with social relevancy and intentionality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Manteca High School
Skills
- Order Management
- Wine pairing knowledge
- Sales Techniques
- Strong Work Ethic
- Suggestive Selling
- Exceptional customer service
Timeline
Tasting Room Associate
Jessie's Grove Winery
01.2022 - 03.2023
Server/Shift Supervisor
Black Bear Diner
08.2019 - 03.2020
House Cleaner
Self-employeed
01.2018 - Current
High School Diploma -
Manteca High School