Mercedes Franco

Lake Elsinore,CA

Summary

A dedicated individual with experience at Tractor Supply Company, excelling in teamwork and problem-solving. Proven ability with experience, externing at Arrowhead Orthopaedics, to enhance clinic efficiency through effective communication and diagnostic testing skills. Committed to fostering patient trust and ensuring a safe, organized environment, while consistently addressing customer needs with a positive attitude and eager to transition into a new field to make an impact in a medical assisting role.

Work History

Team Member

Tractor Supply Company

03.2025 - Current

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Addressed and resolved customer complaints in polite and professional manner.

Externship Student

Arrowhead Orthopaedics

04.2025 - 05.2025

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Diploma - Medical Assisting

North-West College, Riverside

Riverside, CA

06-2025

Skills

Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Diagnostic Testing (EKG's, UA's, MRSA's etc)

Proper sterilization of instruments
Taking patient history and current complaints
Building patient rapport
Checking Vitals

Timeline