Mercedes Francom
Centennial,Colorado
Summary
Successful Project Manager with high-level skill in budget development, project scope and risk management. Manages project scheduling, deliverables coordination and recordkeeping. Meets stringent deadlines with expert preparation and ongoing monitoring. Routinely communicates major milestones, identifies potential project risks and provides continued direction to project team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Charter Communications
10.2021 - 06.2023
- Standardize, simplify, and organize project reporting to improve execution
- Work cross-functionally to develop best practices in a changing and dynamic environment to ensure on time delivery of executive level reports and projects
- Identify contributors, maintain lists and documentation of the activities that support communication and help foster relationships between team members
- Lead discussions to refine communication processes and document best practices/guidelines cross functional teams
- Promote internal and external communication to improve transparency
- Build relationships with various teams to quickly understand requirements and business objectives
- Prepared overall project plan and controlled delivery of individual elements
- Led project planning and development, quality control and final review to control milestones and deliverables
- Interacted with stakeholders throughout projects to present updates, incorporate feedback, and redirect concerns
- Built clear and transparent communication channels to align internal stakeholders
- Tracked execution of key milestones, communicating potential issues and roadblocks
- Identified areas for improvement by analyzing processes and evaluating modifications
- Liaised with project stakeholders concerning project details and deliverables
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Coordinated with multiple teams and various stakeholders in support of data migration
- Assisted with a successful merger/integration project resulting in a seamless technology transition for the organization
- Created and maintained multiple data pages using Confluence, creating a ln updated and comprehensive user experience
- Interfaced with senior management, technical teams, and operations, running Technical projects around unified communications
- Hands on experience reporting schedule statuses to multiple stakeholders, including the C-suite
- Reduced downtime by 50% by coordinating with application owners to migrate applications in a phased approach
- In consultation with the Technical Experts and Team Leaders, prepare documents such as Project Charters, Work Breakdown Structures, Responsibility and Accountability Matrix and Task Durations
- Enhanced infrastructure efficiency by implementing innovative project management strategies and methodologies
Program Analyst
Pawnee Leasing Corporation
01.2021 - 04.2021
- Documented historical, current, and future broker special programs and track current and historical rate schedules
- Merged records, removed expired/termed transactions, and enforced retention policies across various electronic document vaults
- Coordinated all stages of Pawnee's lease and loan documentation modifications
- Conducted audits for document utilization and maintained a log and repository of changes
- Created, maintained, and updated business process documents for new, historical, and ongoing projects and related system changes
- Maintained and updated electronic document process, including integration with DocuSign, eOriginal, and AppTrak
- Defined and initiated projects, manage schedule and performance of component projects, while working to ensure the ultimate success and acceptance of the program
- Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result and strategic intent
- Managed a large integration project and served as the go-to person for meetings and stakeholders, gathering requirements, maintaining, supporting, planning, and tracking project plans, and assessing and communicating risks
- Deployed an integrated software solution to manage various business processes like finance, human resources, and current inventory
FMS Case Analyst
Morgan Business Consulting
04.2021 - 10.2021
- Provided support to the Program Executive Office for C4I (PEO C4I) for International Integration (PMW 740) Case
- Managed all phases of the FMS lifecycle (Pre-LOR, Case Development, Case Execution, and Case Closure)
- Prepared briefings and other communications detailing case and international program updates for USG polices for international SC/A programs
- Assisted in coordinating program activities across multiple stakeholders and help guide teams in ways that promote the organization's goals and objectives
- Assisted and conducted studies and analyses of programs, organizations, procedures, or systems of limited scope or assists senior specialists in more complex projects
- Experience running various reports and develop and maintain database/spreadsheets in support of program tasks
- Created budgets, monitor budgets, reconciled funds when required, and resolves discrepancies
- Responsible for ensuring applicable policies, laws and regulations are followed in support of all security cooperation initiatives
- Established and maintained complex filing system including confidential departmental files and records
- Led successful infrastructure projects, optimizing resource allocation and budget management
- Maintained high level of accuracy in all case documentation, ensuring legal compliance and consistency
Grocery Order Specialist
Whole Foods Market
04.2020 - 09.2020
- Replenished and merchandise grocery products and participate in WFM program for purchasing and promotions
- Monitored inventory control and replenishes product based upon WFM ordering standards
- Monitored and acted upon open PO reports for both purchases and credits in an accurate and timely manner
- Completes spoilage, sampling, temperature, and sweep worksheets as required
- Ensured orders for product were timely and accurate to monitor inventory turns
- Oversees customer special order procedures.
FMS Case Analyst
Sentek Global
04.2019 - 02.2020
- Provides support to the Program Executive Office for C4I (PEO C4I) for International Integration (PMW 740) Case
- Managed all phases of the FMS lifecycle (Pre-LOR, Case Development, Case Execution, and Case Closure)
- Use of Navy Enterprise Resource Planning (N-ERP) to execute financial transactions
- Prepare briefings and other communications detailing case and international program updates for USG polices for international SC/A programs
- Assisted in coordinating program activities across multiple stakeholders and help guide teams in ways that promote the organization's goals and objectives
- Assisted and conducted studies and analyses of programs, organizations, procedures, or systems of limited scope or assists senior specialists in more complex projects.
Program Analyst
Indus Technologies
11.2018 - 03.2019
- Provides support to the Program Executive Office for C4I (PEO C4I) for International Integration (PMW 740) Case
- Manager by working within established IPT structure to develop and update FMS case documentation required through all phases of the FMS process Prepare correspondences in accordance with all applicable FMS polices including but not limited to the Security Assistance Management Manuel (SAMM) and other processes including Foreign Disclosure
- Assisted in planning and coordinating administrative activities for the program office
- Consulted with program head and administrative officials regarding policies, trends, and interpretation of data and program needs following specific instructions
- Established effective communication channels and acts as liaison between the program and stakeholders within and outside the institution
- Proofread documents for typographical, spelling and content errors prior to submission to government client
- Coordinated and organized departmental projects, some with little direction, scheduled complex meetings and prepared materials such as agendas, timelines, reports and presentations.
Program Management Specialist
The Marlin Alliance
04.2018 - 11.2018
- Provided direct support to the National Lead Director of SPAWAR HQ 8.4 Corporate Strategy
- Recommended improvements to the organizational alignment of people, processes, and technology for the SPAWAR HQ 8.4
- Provided support to Corporate Strategy Competency and assists with 4DX Manager Implementation Sessions as logistics administrator point of contact for Fleet
- Serves as Records Management assistant representative for SPAWAR HQ 8.4 Corporate Strategy Competency
- Updated and prepared operations and procedures manuals to assist management with ensuring operations become more efficient and effective Provides administrative support to the Commanding Officer's Tactical Update, bi-monthly Business Board, and
- Assisted with the Tactical Update, Business Board and Strategic Leadership Session brief solicitations and Dashboard Metrics
- Created agendas and submittals to the SPAWAR Executive Assistant Officer for approval
- Assists with the routing and preparation of Conference package requests submitted for SPAWAR Commander's signature.
Counterintelligence Agent
Greytek LLC
05.2017 - 12.2017
- Validate known intelligence with data from other sources
- Interview, interrogate, or interact with witnesses or crime suspects to collect human intelligence
- Leveraged investigative techniques to gather intelligence, including field observation, confidential information sources and public records
- Coordinated intelligence-related functions in collaboration with government representatives or officials from other intelligence agencies
- Analyzed gathered intelligence and validated using data acquired from other sources
- Drafted comprehensive reports and detailing collection and analysis of intelligence data.
Senior Technical Advisor
Apple Inc
07.2015 - 11.2017
- Assisted customers and employees with problem isolation and resolution for Mac & creative applications
- Effectively position and sell Apple's products and technical solutions
- Reset passwords and assisted in configuring access for users
- Built and maintained successful relationships with consumers
- Provided thorough support and problem resolution for customers Provided accurate and appreciate information in response to customer inquiries
- Displayed courtesy and strong interpersonal skills with all customers interactions Maintained up-to-date knowledge's of policies and procedures
- Informed customers about issue resolution and progress
- Drove long-term client satisfaction by developing strong, professional relationships with clients.
Counter-Intelligence Screener
Leonie Industries
02.2017 - 05.2017
- Conducted counterintelligence interviews and investigations to assess and counter foreign threats
- Documented and processed classified materials
- Reviewed disciplinary and other adverse actions and made recommendations
- Supervised the gathering, review and dissemination of intelligence information
- Conducted counterintelligence screening of third party nationals overseas.
Human Intelligence Collector
United States Army
02.2012 - 04.2015
- Prepared comprehensive written reports, presentations, maps, or charts based on research, collection, and analysis of intelligence data
- Operated cameras, radios, or other surveillance equipment to intercept communications or document activities
- Validated known intelligence with data from other sources
- Collaborate with representatives from other government and intelligence organizations to share information or coordinate intelligence activities
- Produced, coordinated, and processed Collection Requirements and Requests for Information in support of Defense Human Intelligence Operations.
Education
High School Diploma -
Moanalua High School
Honolulu, HI05.2011
Skills
- Program Management
- Project Management
- Executive-level Support
- Strategic Planning
- Communication
- Process Improvement
- Planning and organizational
Certification
- Scrum Alliance Certified Scrum Master, 02/01/21
- Project Management Institute Project Management Professional (PMP) Certification, Pending, 07/2024
Timeline
Project Manager
Charter Communications
10.2021 - 06.2023
FMS Case Analyst
Morgan Business Consulting
04.2021 - 10.2021
Program Analyst
Pawnee Leasing Corporation
01.2021 - 04.2021
Grocery Order Specialist
Whole Foods Market
04.2020 - 09.2020
FMS Case Analyst
Sentek Global
04.2019 - 02.2020
Program Analyst
Indus Technologies
11.2018 - 03.2019
Program Management Specialist
The Marlin Alliance
04.2018 - 11.2018
Counterintelligence Agent
Greytek LLC
05.2017 - 12.2017
Counter-Intelligence Screener
Leonie Industries
02.2017 - 05.2017
Senior Technical Advisor
Apple Inc
07.2015 - 11.2017
Human Intelligence Collector
United States Army
02.2012 - 04.2015
High School Diploma -
Moanalua High School