Mercedes Frelix
Plano
Summary
Positive, organized, and detail-focused, with strong aptitude for accuracy and efficiency. Familiar with medical terminology and data entry systems, including handling patient records and sensitive information. Dedicated to ensuring data integrity and supporting healthcare operations through precise and reliable data entry.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent
11.2023 - Current
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Adhered to HIPAA regulations when handling confidential patient information
- Assisted patients with navigating online portals
- Verified and updated changes in patient, physician, or insurance to maintain proper billing
- Developed comprehensive understanding of Medicare and Medicaid regulations and policies.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Referred patients to appropriate health care services or resources.
- Managed approximately 50-100 incoming calls per day from customers.
Data Entry Analyst
Accenture
04.2021 - 10.2023
- Entered data into various computer systems accurately using Microsoft Office Suite
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
- Developed customized spreadsheets for efficient tracking and organization of critical business data.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
Education
High School Diploma -
Murrah High School
05.2018
Skills
- Efficient and Detail-Oriented
- Technical Support
- 45 WPM
- Email Support
- Salesforce
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Data Entry
- CRM Software
- Microsoft Word
- Microsoft Excel
- Billing
- Appointment Scheduling
- Insurance Verification
- Active listening
- Empathy and compassion
- Quality assurance
- HIPAA compliance
- Medical terminology
Timeline
Healthcare Customer Service Representative
Conduent
11.2023 - Current
Data Entry Analyst
Accenture
04.2021 - 10.2023
High School Diploma -
Murrah High School
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